Receptionist - Imaging (PRN)

Receptionist

At Houston Methodist, the Receptionist position is responsible for greeting visitors and delivering exceptional customer service assistance which entails answering calls and fielding them accordingly, addressing visitor questions and needs, and providing an overall welcoming environment. This position's responsibilities often include performing ad hoc administrative duties as needed, may sort / distribute mail and possibly managing office supplies. In partnership with the management, the Receptionist position will ensure the department's patient, visitor and customer interactions are in accordance with Houston Methodist's I CARE values of integrity, compassion, accountability, respect and excellence and established standard operating procedures which includes all staff providing unparalleled patient care and customer service in a timely, professional and safe manner.

This job description is not intended to be all-inclusive; the employee will also perform other reasonably related business / job duties as assigned. Houston Methodist reserves the right to revise job duties and responsibilities as the need arises.

Qualifications

Education : High School diploma or equivalent education (examples include : GED, verification of homeschool equivalency, partial or full completion of post-secondary education, etc.)

Work Experience : One year of clerical support / telephonic experience, preferably in a customer service or call center environment

Licenses and Certifications - Required : N / A

Knowledge, Skills, and Abilities :

Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through on-going skills, competency assessments, and performance evaluations

Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security

Ability to effectively communicate with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principles

Conducts self in a professional manner at all times

Excellent written and verbal communication skills

Demonstrates a learning attitude toward solving problems, using good reasoning and judgment in a high stress environment

Demonstrates a positive demeanor and strong multi-tasking abilities

Ability to work with peers in a team situation

Very strong organization skills and detail-oriented nature

Professional handling of exposure to confidential / sensitive information

Proficient in computer skills for documentation

Work Attire : Uniform Yes, Scrubs No, Business professional Yes, Other (department approved) Yes

On Call

• : On Call
• No

Travel

Company Profile

Houston Methodist The Woodlands opened in 2017 as the eighth hospital in the Houston Methodist system. This 187-bed, 470,000-square-foot, full-service, acute care hospital offers many of the same services as our flagship hospital in the Texas Medical Center. Also on the $380 million hospital campus, located at the intersection of I-45 and TX 242, is a medical office building, which opened in 2016. Medical Office Building 1 includes a breast care center, cancer center & infusion center, orthopedics & sports medicine, rehabilitation services, wellness services, and an outpatient laboratory in addition to multi-specialty physician practices. A second medical office building and 785-car parking garage opened in 2018.