Digital Lending Analyst

Summary

The Digital Lending Analyst is responsible for the overall management, configuration, and continuous improvement of CommunityAmerica's Loan Origination Systems (LOSs). Assists with the management of ancillary and any integrated systems / services. Works closely with management to evaluate business process, data integrity, and compliance issues as they relate to the loan origination systems. Works with technical and functional teams to solicit needs, determines feasibility and implements configuration changes.

Duties & Responsibilities

Product Management

• Evaluate new product ideas and strategies appropriate to support go-to-market plans
• Drive action throughout the organization to get new products to market
• Manage all aspects of in-life products, including customer feedback, requirements, and issues

Consulting :

Subject Matter Expert :

Project Management : Independently manage assigned projects from inception to completion following CommunityAmerica's Project Management approach.

Vendor Management : Serves as the day-to-day contact for the various vendors and uses good judgement related to escalating issues.

Configuration :

Release Management

Manage and coordinate new releases of the software, including impact analysis, documentation, testing, scheduling, and change management. Coordinate with IT or vendor tier 2 support to schedule and deploy upgrades and communicate changes to the user community and ensure that the new features are fully utilized. Maintain all application environments (test, training, production, etc.) including documentation, configurations, and customizations.

Security Administration : Create the user roles, profiles and access settings matrix used during the onboarding process. Partner with the IT Security Team to ensure that all systems are in compliance with CACU standards and policies.

Tier 3 Support : Provide tier 3 end-user support (including system configuration, new product set up and system maintenance) and assist users with proactive best practices to enhance and increase their knowledge of the digital platform; work with the Appropriate Teams and Vendor(s) Support to resolve system issues escalated from tiers 1 & 2 support.

Training : Coordinate the development of training material and the delivery of training with the staff development team.

Reporting : Collaborate with the Digital Banking and Line of Business Teams to develop dashboards and reports. Develop, track and report upon system performance and feature / functionality utilization. Develop reporting based upon Online Banking Vendor(s) system logs and data extracts to identify trends and anomalies. Prepare and present clear business and technical analysis.

Audit : Support audit requests to verify compliance with policy and procedures. Recommend methods and improvements to enhance control procedures. Work with business to resolve issues identified through audit findings.

Requirements

Education and Experience Requirements :

Bachelor's degree or higher required.

Required Knowledge, Skills and Abilities :

Preferred Knowledge, Skills and Abilities :

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