Inside Sales Representative - Atlanta United

AMB Sports + EntertainmentAtlanta, GA, US

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Atlanta United FC Ticket Sales Representative

Atlanta United joined Major League Soccer in 2017 and won the 2018 MLS Cup in just its second season, the earliest an expansion team has won the title since 1998. The club has set multiple league records including season tickets sales (36,000-plus), single-season average (53,002) and total home attendance (901,033). Owned by Arthur M. Blank, Atlanta United plays its home matches at Mercedes-Benz Stadium. For more information about Atlanta United, including how to purchase season tickets, visit : www.atlutd.com, and follow @ATLUTD.

Officially launched in 2016 prior to its first season in MLS, the Atlanta United Academy program aims to be the leading platform of youth soccer development in the Southeast and currently competes in the U.S. Soccer Development Academy program. The ATL UTD Academy consists of teams in age groups U-12, U-13, U-14, U-15, U-16, U-17 and U-19. Shared with the first team, the Academy trains and competes out of the Training Ground.

ATL UTD 2 is owned and operated by AMB Sports & Entertainment and is the MLS Next Pro team of Major League Soccer's Atlanta United. ATL UTD 2 joined USL for their expansion 2018 season and moved to MLS Next Pro prior to the 2023 season and play their home matches at Fifth Third Bank Stadium at Kennesaw State University.

AMB Sports & Entertainment is part of the Blank Family of Businesses comprised of the National Football League's Atlanta Falcons, Major League Soccer's Atlanta United FC, Mercedes-Benz Stadium, Atlanta Drive GC, and PGA TOUR Superstore.

We use our core values as a compass to guide our decisions because they are our North Star. If we live our core values daily, we know everything else will take care of itself. We enjoy a culture rooted in giving back to others through our time, talents, labor, and financial commitment. We are successful when we collaborate with and value each other like family, maintain a hunger to delight guests and continuously innovate, listen closely for even the smallest need for improvement, stand up for convictions, and genuinely own our responsibilities as if our name is on the outside of the building.

Our Ideal Candidates :

Actively Listen Take an active role in listening by being present in the moment, using healthy body language, and ensuring joint understanding.
Collaborate Realize that we are better together than we are alone. We achieve much better results when others can add their diverse perspectives.
Engage in Servant Leadership Put others ahead of yourself even when it's difficult. Find opportunities to lead by example in the way you pitch in and help others.
Build Relationships Cultivate trust in relationships by showing respect and sensitivity. Invest time in helping others to continuously improve by listening to their ideas and helping them to continuously improve.
Own Results Own issues you encounter even when they are outside of your area of responsibility by acting on or seeking out the needed resolution. You are empowered and expected to take risks aimed at exceeding the expectations of our guests.

Position Summary :

We are seeking a dynamic, professional, energetic, communicator with a successful selling track record (preferred) in collegiate, minor league and / or professional sports. Our Atlanta United FC Ticket Sales team is responsible for helping the franchise meet its financial goals while delivering the highest levels of customer service.

This is a seasonal sales role located at Mercedes-Benz Stadium in downtown Atlanta.

The requirements for this position include, but are not limited to, those outlined below.

Roles and Responsibilities :

Responsible for generating revenue mainly via phone; daily expectation of 5-6 hours of phone time through 50-100 calls per day.

Develop, enhance and maintain relationships with season ticket members by phone, email and in person.

Sell through outbound sales calls, online meetings, and individuals in the area to sell tickets.

Answer incoming telephone calls, including requests such as account profile changes, account balance inquiries, matchday questions, etc.

Collect season ticket member information and manage customer records within Archtics and CRM.

Communicate upcoming promotions and other season ticket member benefit information.

Perform basic office functions as needed and be expected to attain ticket sales using the tools that are provided such as social selling techniques and live Chat.

Working information booths at various community events to focus on lead generation.

Prospect new companies and other organizations to establishing a personal lead base.

Establishing relationships with large group prospects for referral and up-sell business.

Helping answer incoming sales calls utilizing up-selling techniques.

Qualifications and Education Requirements :

Bachelor's degree or 1-2 years equivalent in telemarketing and / or sales experience with a team, athletic department.

Advanced level Spanish fluency (speaking, reading, and writing) preferred; working knowledge of other languages is a plus.

Required Skills :

The ideal candidate should be competitive, creative, professional, mature, good listener, self-starting and committed to the team concept.

Customer service skills.

Positive attitude & team oriented.

Willing to work long hours including weekends and holidays.

Excellent knowledge of PC systems including Word, Excel and database related packages.

Working knowledge of Archtics or CRM is a plus.

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Inside Sales Representative • Atlanta, GA, US