Columbus Operations Manager

Columbus Operations Manager

Logan A / C & Heat Services

Columbus, OH

Essential Duties and Responsibilities

Provide daily oversight of the Columbus office, warehouse, and field teams.

Establish and maintain office best practices, policies, and procedures.

Manage day-to-day administrative duties, including accounts receivable / payable, weekly timesheets, and time-off requests.

Facilitate effective communication between departments and all levels of the organization.

Deliver feedback to direct reports and ensure consistency across all reporting levels; recommend disciplinary action when necessary.

Conduct 30-day, 90-day, and annual performance reviews.

Lead training, development, and coaching of the Columbus team.

Analyze and improve processes to increase efficiency and drive growth.

Collaborate with Field Supervisors and Customer Support to resolve escalated customer issues.

Monitor install and maintenance plan goals and drive positive results.

Provide weekly reports to the Director of Operations, the VP of Administration, and the VP of Logistics.

Maintain a clean, organized office and warehouse environment.

Perform all other duties as assigned.

Competencies

Innovation & Initiative - Embraces and applies new ideas and industry best practices.

Commitment - Demonstrates superior reliability and dedication to achieving business goals.

Independence - Works effectively on their own while keeping leadership informed.

Active Listening - Understands perspectives, asks thoughtful questions, and communicates effectively.

Approachability - Builds trust and puts others at ease.

Communication - Responds promptly, clearly, and professionally across all levels.

Confidentiality - Protects sensitive client and company information.

Leadership - Inspires, guides, and organizes others to achieve results.

Alignment with Core Values - Models and promotes company values consistently.

Experience and Requirements

Bachelor's degree in Business Administration or related field preferred.

Minimum of 5 years of management experience.

Strong business and organizational knowledge.

Proven ability to manage conflict and lead with accountability.

Proficiency in Microsoft Office Suite (Excel, Word, Outlook required).

Excellent written and verbal communication skills.

Strong organizational, time management, and detail-oriented.

Demonstrated ability to self-manage and drive results independently.

Qualifications

To be successful in this role, you must be able to :

Perform each essential duty at a high level of accuracy and efficiency.

Lead a diverse team in a fast-paced, multi-tasking environment.

Think critically, solve problems, and adapt to change quickly.

Build a culture of accountability, communication, and collaboration.

Balance strategic leadership with hands-on responsibilities.

Benefits

Competitive salary with performance-based incentives

Health, dental, and vision insurance

401(k) with company match

Paid time off and company holidays

Professional development and training opportunities

Supportive, team-oriented culture with opportunities for growth

To perform this job successfully, an individual must be able to meet the essential duties and requirements. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.