Entry Level IT Administrator

Job Description

Job Description

Benefits :

401(k)

Competitive salary

Health insurance

Opportunity for advancement

Paid time off

Training & development

Entry-Level IT Administrator Job DescriptionEmpowering Everyday Operations Through Technology

Position OverviewThe Entry-Level IT Administrator is a foundational role within the Digital Media Systems IT department, designed for motivated individuals eager to kickstart their career in information technology. This position provides a dynamic blend of responsibilities, ranging from managing IT support tickets and maintaining hardware / software inventory to assisting with web operations. The successful candidate will collaborate with senior IT personnel, support staff, and other departments to ensure seamless day-to-day operations and a robust technological environment. The salary range for the position is $55,000 to $60,000 per year, depending on experience.

The Entry-Level IT Administrator position is a full-time position based in our Mount Vernon, NY headquarters and will also provide support (occasionally onsite) to our New York City-based postproduction studio (PostLab One.)

Key Responsibilities

• IT support ticket management (Help Desk)
• Serve as the initial point of contact for all IT-related incidents and service requests submitted via the ticketing system, email, phone, or in person.
• Log, classify, and prioritize support tickets according to company procedures and established service level agreements (SLAs).
• Diagnose, troubleshoot, and resolve hardware, software, and network issues for end-users, escalating complex problems to senior IT staff as needed.
• Track ticket progress and provide timely updates and communication to requestors until resolution.
• Document solutions for recurring issues in the company knowledge base to support continuous improvement and faster future resolutions.
• Network administration, including security and data backups
• Inventory Management for IT equipment as well as our Rentals Business equipment
• Web Operations support, with light web development

Required Qualifications

• Associate degree or higher in Information Technology, Computer Science, or a related field (or equivalent experience).
• Basic understanding of computer hardware, operating systems (Windows, macOS, Linux), and standard software applications.
• Familiarity with help desk ticketing systems and IT asset management tools.
• Exposure to web content management systems (such as WordPress, Joomla, or Drupal) is a plus.
• Strong analytical and problem-solving skills, with a keen attention to detail.
• Effective communication skills, both written and verbal, with the ability to explain technical concepts in plain language.
• Highly organized and capable of managing multiple tasks simultaneously while meeting deadlines.
• Ability to work both independently and collaboratively within a team environment.
• Commitment to continuous learning and professional development.

Preferred Skills and Experience

• CompTIA A+, Network+, or similar entry-level IT certification.
• Experience in troubleshooting hardware and software issues.
• Familiarity with inventory or asset management practices.
• Basic knowledge of website administration, HTML, or CSS.
• Exposure to cybersecurity concepts and practices.
• Customer service or support experience, particularly in a technical setting.

Core Competencies

• Technical Aptitude : Quick to learn new systems, tools, and technologies, with the curiosity to explore solutions independently.
• Customer Focus : Demonstrates patience, empathy, and a helpful attitude when interacting with end-users and colleagues.
• Attention to Detail : Maintains accuracy in inventory records, documentation, and troubleshooting procedures.
• Time Management : Prioritizes tasks effectively, ensuring prompt resolution of support tickets and timely completion of assigned projects.
• Accountability : Takes responsibility for assigned tasks, follows through on commitments, and seeks guidance when needed.

Equal Opportunity StatementOur organization is committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration without regard to gender, race, ethnicity, religion, disability, sexual orientation, or other protected characteristics.

This job description outlines the essential functions and expectations for an entry-level IT Administrator with a focus on IT support, inventory management, and web operations. The responsibilities and requirements may evolve to meet the changing needs of the organization and technology landscape.