Client Services Rep / Office Services

Customer Service Representative

Toledo, OH (100% on-site)

Pay - $21-26 / hr plus bonus potential

We’re seeking a motivated and team-oriented

Customer Service Representative

to join our clients growing Customer Service Team at their distribution company based in Toledo. In this role, youll serve as the primary point of contact for customers, providing timely and accurate information about our products and services, and helping resolve any issues that arise.

Our ideal candidate is enthusiastic about helping others, a skilled communicator, and thrives in a fast-paced environment. You should be empathetic, solution-focused, and capable of putting yourself in the customer’s shoes to deliver a positive experience every time.

Process daily sales orders from various channels including EDI, web, and phone

Handle order-related

• picklists, shipping labels, invoices, and import / export data

Respond to customer inquiries via phone and email with professionalism and efficiency

Track and update order statuses, ensuring customers are well-informed throughout the process

Provide general support to the sales and marketing teams as needed

1–3 years of experience in customer service or client support

~ Experience with EDI order processing is a plus

~ Proficient in Microsoft Office (Word, Excel, Outlook)

~ Ability to adapt to a variety of customer personalities and needs