Customer Service Representative

Customer Service Representative

The ideal candidate should be familiar with commonly used concepts, practices, and procedures within the customer service field. Main field of activity includes :

Coordinating all incoming calls to sell goods and services for the organization.

Providing customer service and support by specifying, coordinating, and informing customers of the current status of their orders, as well as by informing them of the distribution network for sales and repair efforts.

Receiving written or verbal customer purchase orders for material or merchandise from customers or salespeople. This work typically involves some combination of the following duties : quoting prices; determining availability of ordered items and suggesting substitutes when necessary; advising expected delivery date and method of delivery; recording order and customer information on order sheets; checking order sheets for accuracy and adequacy of information recorded; ascertaining credit rating of customer; furnishing customer with acknowledgment of receipt of order; following up to see that order is delivered by the specified dated or to let customer know of delay in delivery; maintaining order file; checking shipping invoice against original order.

May refer to catalogs and manuals to ensure that the proper item is supplied or to verify the price of the ordered item.

Providing customers with consultative advice using knowledge gained.

Providing verbal and written quotes for corrective and recommended parts to customers.

Processing orders, preparing correspondence, and fulfilling customer needs to ensure customer satisfaction.

Fielding customer calls for system and warranty / repair needs.

Assigning, entering, and processing all sales orders for vacuum systems and spare parts orders.

Generating return authorizations for replacements on problem orders, to include warranty and repair, and for those items not received.

Maintaining liaison with other departments for order completion.

Arranging all transportation, providing tracking information and costs associated with freight.

Posting freight charges via invoicing at the end of the day for all shipped orders.

Additional skills and qualifications include :

Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

Time Management - Working in an organized and efficient manner to ensure the appropriate management of ones own time.

Reading Comprehension - Understanding written sentences and paragraphs in work-related documents.

Speaking - Talking to others to convey information effectively.

Service Orientation - Actively looking for ways to help people.

Pay and Benefits

The pay range for this position is $20.00 - $22.00 / hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following :

Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off / Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Yorktown, VA.

Application Deadline

This position is anticipated to close on Nov 4, 2025.

About TEKsystems :

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.