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Project Manager Loan Servicing Transformation (AFSVision)

Project Manager Loan Servicing Transformation (AFSVision)

Global QuestBuffalo, New York, United States
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Project Manager Loan Servicing Transformation (AFSVision) DCA2276

Location : Buffalo, NY

Work Arrangement : Hybrid (onsite 3 days / week) Remote : No

Contract Length : 2,144 total hours ( 40 hrs / week; 8 hrs / day ) Timesheets : Standard, Weekly (week starts Sunday )

Overview

Lead cross-functional, high-visibility initiatives central to a large servicing transformation (legacy platforms AFSVision ). Youll own cross-pod orchestration , convert business intent into signed-off future-state packages , and ensure deliverables meet program quality bars and are test-ready . Expect broad engagement across Commercial Lending Operations and partner lines of business, with heavy facilitation and decision enablement.

What youll do

  • Define scope & approach for division / department initiatives; direct and monitor resources and work plans.
  • Plan / chair summary & decision meetings; synthesize pod inputs into clear recommendations and drive sign-offs.
  • Set the quality bar for workflows, requirements, and traceability; ensure audit-ready documentation aligned to regulatory expectations.
  • Partner with platform SMEs (strategic implementation partner) to reconcile business needs with AFSVision capabilities; document trade-offs / gaps and close decisions.
  • Lead / coordinate multi-team delivery (up to ~1020 contributors); may directly manage staff.
  • Track milestones / KPIs, manage RAID , escalate blockers, and report status / risks to leadership.
  • Engage broadly across Commercial Lending Operations , Commercial / Business / Private Banking, and Risk / Compliance.
  • Adhere to client risk, regulatory, and internal control standards; support audit and governance requirements.

Required qualifications

  • Education / Experience : Senior track leading large, complex programs; Bachelors degree preferred (or equivalent experience).
  • Domain : Experience with Loan Servicing operations / technology; AFSVision strongly desired (LoanIQ / Fiserv valuable).
  • Delivery leadership : Proven success leading multi-pod / workstream initiatives (system migrations, business transformation) with measurable outcomes.
  • Facilitation & documentation : Executive-level facilitation; ability to produce / oversee future-state workflows, requirements, and test-ready artifacts .
  • Tools : Microsoft Office (Excel / PowerPoint / Word) required; Visio / Miro for mapping, Smartsheet / Project for planning (helpful).
  • Onsite cadence : Able to work in Buffalo, 3 days / week (no remote).
  • Preferred qualifications

  • Banking / Financial Services background; regulated-industry experience with strong governance orientation.
  • Experience presenting to governance forums; comfort navigating competing stakeholder priorities.
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    Project Manager • Buffalo, New York, United States