Retail Operations Associate - Overnight Shift

About the Role In this role, you will deliver

excellent customer service in point of sale and customer services

processes while focusing on consistent execution and operational

efficiency. You will deliver speed of service transactions while

creating a compelling customer experience. What You’ll Do Engage

customers by greeting them and offering assistance with products

and services, operate a cash register, scan items, bag merchandise

and properly handle different methods of payment Accurately and

efficiently execute point of sale and customer service standards

based on company guidelines providing courteous, friendly, fast and

efficient service Meet or exceed individual goals (e.g., credit,

loyalty) Support inventory accuracy through accurate completion of

all required point of sale and merchandise disposition practices

Support the training process for new hires on the service team,

including teaching process best practices, proper point of sale

procedures, using available tools and resources while meeting

Kohl’s brand standards  Participate in daily service processes

(e.g., register and cash balancing, change orders, replenish

supplies) All associate roles at Kohl’s are responsible for : Acting

with integrity, honesty and fostering teamwork in an engaged and

inclusive culture Exercising good judgment and discernment when

making decisions; taking appropriate partners as needed

Demonstrating a customer service mindset, anticipating customer

needs and satisfactorily resolving issues Accomplishing multiple

tasks within established timeframes Following company policies,

procedures, standards and guidelines Maintaining adherence to

company safety policies for the safety of all associates and

customers Receiving, understanding and proactively responding to

direction from supervisors / managers and other company personnel

Other responsibilities as assigned What Skills You Have Required

Excellent customer service skills and ability to multi-task with

strong attention to detail Verbal / written communication and

interpersonal skills No retail experience required Must be 16 years

of age or older Flexible availability, including days, nights,

weekends, and holidays Preferred ~ Client facing retail or service

industry experience Pay Range : $14.00 - $20.20 Kohl’s offers a

variety of benefits to associates depending on full-time / part-time

status and work hours, including : WORK LIFE BALANCE (PTO, Vacation

Buy Program, Parental Leave), HEALTH & WELLNESS (Medical,

Dental, Vision and other short and long term disability programs,

Emergency health and wellness programs such as Accident Protection

Plans, Critical Illness Plans and more), SAVINGS & RETIREMENT

BENEFITS (401k, Flexible Spending Accounts and associate discount

programs with Kohl’s partners), INSURANCE PROGRAMS (Life Insurance

for you, your family or your pet, as well as other protection

programs), and LIFE EVENTS (Legal and adoption assistance

benefits).