Bench - Lead Personal Shopper

Job Overview

You will supervise a team of Personal Shoppers and together, provide an engaging and life-changing experience for guests who use our Lowes Foods To Go services. You will be responsible for masterfully and efficiently picking orders for your guests, and over time, building relationships with guests to understand their needs and preferences. This position will give you an opportunity to be directly involved in the company's fastest-growing sales channel. You will gain career experience in the areas of eCommerce, logistics, information technology, customer service, and grocery retail. You will drive your team to execute to our highest standards and support outreach and business development efforts to drive adoption of Lowes Foods To Go in your store. The ideal candidate is a positive and results-oriented person who is comfortable leading and motivating all types of individuals, while being comfortable having genuine interactions with Lowes Foods guests.

Responsibilities

1. Support in-store and curbside marketing programs to promote LFTG services and drive subscriptions

2. Partner with the Guest Service Manager to write effective schedules for the eCommerce team

3. Guide the team to interact with guests in a genuine, fun, and friendly manner

4. Maintain sanitation and safety throughout the department according to Lowes Foods standards

5. Continually motivate and educate your team on expectations and best-practices

6. Perfectly execute duties required of all LFTG Personal Shoppers (fulfillment, guest communication, technology protocols, etc.)

7. Operate the department according to strict operational standards

8. Cultivate an environment focused on safety, efficiency, and service

9. Publish and hold your team accountable for business metrics (on-time orders, pick efficiency, curbside wait time, etc.) and proper execution of marketing and merchandising programs

10. Perform consistent training and quality inspections, providing feedback to Personal Shoppers

11. Communicate out of stocks and / or quality / freshness situations to store management on a daily basis

12. Communicate any service issues with Guest Care Center and store management on a daily basis

13. Communicate with guests, via phone and email, to ensure guest satisfaction

14. Provide in-store guest service as needed. (bagging, product location, cleaning, No Noticeable Wait)

15. Maintain a professional appearance and attitude at all times

16. Partner with your division's LFTG Field Specialist to coordinate orientation, training, ongoing education, and feedback to position all LFTG hosts for success

17. All other duties assigned by management

Qualifications

1. Ability to supervise, train, and develop other people

2. Friendly, energetic, genuine, and outgoing personality with strong people skills

3. Capable of communicating clearly and concisely

4. Strong attention to detail with the ability to multi-task

5. Ability to work well with others, especially those with differing personalities and viewpoints

6. Ability to read and understand information and take direction

7. Knowledge of (or ability to quickly learn) the basics of Front Porch, Produce, Deli, Bakery, Beef Shoppe / Seafood, and Center Store departments

8. Ability and willingness to learn multiple tasks and technical requirements of the job

9. Ability to lift 25 lbs. consistently and 50 lbs. occasionally

10. Ability to bend, kneel and stand for extended periods of time

11. Ability to work well with computers, handheld Android / iOS devices and Basic Microsoft Office skills

12. Ability to do basic troubleshooting for systems and / or mechanical issues, with the assistance of support teams

13. Knowledge of agricultural products and seasonality of offerings during each

14. Knowledge of Microsoft Excel, email, keyboard and basic computer skills