Outlet Center Equipment Specialist

JOB OVERVIEW :

This position is responsible for the operational oversight of Outlet Center inventory, including, but not limited to, mechanical room, digital, and small equipment and sterilizers in compliance with QA requirements, manufacturer specifications, and operational workflow.

KEY RESPONSIBILITIES

• Performs diagnosis, certification, and repair services for incoming inventory by following proper troubleshooting steps to diagnose errors on technical problems and determining proper solutions. This may include installing the equipment at the Outlet Center facility to perform these duties. This inventory includes, but is not limited to, sterilizers, digital equipment (e.g. x-ray arms, panoramic x-rays, CAD / CAM, etc.), small equipment (e.g. ultrasonic cleaners, scalers, etc.), and mechanical room equipment (e.g. compressors, vacuums, etc.).
• Oversees the triage and inspection of incoming NSP, Dental Center, and other inventory identifying appropriate disposition and workflow. This includes working with Outlet Center management to determine priorities for certifying products.
• Managers appropriate recordkeeping processes (e.g. RMAs, complaint logs), documentation (e.g. evaluation, work completed, parts used, etc.), and labeling in a timely manner.
• Processes and documents RMAs. This includes determining and managing product disposition, recertification, and complaint log entry as applicable.
• Attends required training, which includes but is not limited to Henry Schein Dental product service training and manufacturer technical training. Stays current on repair certification and acquiring and managing repair documentation.
• Train and assist with ongoing development of Outlet Center staff
• Identifies and coordinates the acquisition, maintenance, and calibration of necessary tools and test equipment along with the parts necessary to perform certifications and repairs.
• Coordinates and generates POs for sending out-of-scope products to vendors for certification and repair and works with Outlet Center management to coordinate and attend repair training for these products as appropriate to reduce reliance on outside vendors.
• Complies with all OSHA regulations as outlined in the OSHA manual and training.
• Performs other tasks as assigned by supervisor or management.

SPECIFIC KNOWLEDGE & SKILLS :

GENERAL SKILLS & COMPETENCIES :

MINIMUM WORK EXPERIENCE :

Typically 6 or more years of related experience. 3 to 5 years of dental equipment experience with demonstrated proficiency and advanced electro-mechanical and customer service background.

PREFERRED EDUCATION :

Typically, High School education, vocational training and / or on-the-job training. Associates degree or Technical School Certification is preferred.

TRAVEL / PHYSICAL DEMANDS :

Henry Schein, Inc. is an Equal Employment Opportunity Employer and does not discriminate against applicants or employees on the basis of race, color, religion, creed, national origin, ancestry, disability that can be reasonably accommodated without undue hardship, sex, sexual orientation, gender identity, age, citizenship, marital or veteran status, or any other legally protected status.

For more information about career opportunities at Henry Schein, please visit our website at : www.henryschein.com / careers

J-18808-Ljbffr