Mobility Assistant (Go-Bus Scheduler / Customer Service) Part-Time

Job Description

Job Description

The Rapid is looking for a Mobility Assistant - Part - time to join our team!

Work Schedule :

• Friday, 8 : 30AM - 5 : 00PM, Saturday 8 : 30AM - 4 : 30PM, Sunday 8 : 30AM - 4 : 30PM

Where public transportation goes, community grows.

If you are ready for a career where every day you are making a positive impact on our community, then it is time you explored The Rapid! The Rapid is a public transportation organization headquartered in Grand Rapids, MI. We serve the following communities : Grand Rapids, East Grand Rapids, Grandville, Kentwood, Walker, and Wyoming.

Position Summary :

The Mobility Assistant is responsible for coordinating transportation services with The Rapid's paratransit services, Go Bus. This role involves communicating with customers to schedule, update, and manage trip reservations, ensuring all services meet eligibility requirements and program guidelines. The Mobility Assistant maintains accurate customer records, collaborates with transportation providers and internal teams, and utilizes specialized scheduling software to ensure efficient and reliable service. A strong focus on customer service, attention to detail, and commitment to supporting the mobility needs of the community are essential to success in this role.

Here's what you can look forward to as a valued member of our team :

Friday, 8 : 30AM - 5 : 00PM, Saturday 8 : 30AM - 4 : 30PM, Sunday 8 : 30AM - 4 : 30PM

What will you be doing in this role :

To be successful in this role you will need :

Physical Demands :

Must frequently lift or move up to 30 pounds for movement of boxes, files or other items. May also include frequent bending, stooping, squatting, pushing and pulling. Frequent use of hands and fingers to operate a computer keyboard, telephone, and other office equipment. Regularly required to sit for extended periods of time while using a computer and telephone. The employee is frequently required to walk and stand. Ability to hear and speak clearly to communicate with customers, coworkers, and transportation providers. Use of hands and arms is necessary to reach or use various tools or objects. Visual acuity to read and enter data accurately into computer systems and review printed materials. Employee is required to perform job duties in accordance with existing health and safety procedures and policies.

The Rapid is an EEO Employer. Minorities, veterans, and women are encouraged to apply. The Rapid is committed to employing people with disabilities and making reasonable accommodations for them. Let our recruiter know if you need an to request an accommodation at any point during the application / interview process.