Intake Team Lead / Manager
AlphaCare Home Health CorpSan Bruno, CA, USjob_description.job_card.1_day_ago
serp_jobs.job_preview.job_type
- serp_jobs.job_card.full_time
job_description.job_card.job_descriptionOversee Daily Intake Operations : Manage day-to-day intake workflows to ensure all referrals are processed accurately, efficiently, and in a timely manner, aligning with agency goals and regulatory requirements. Team Leadership & Supervision : Provide daily oversight and direction to intake coordinators and outsourcing team, ensuring balanced workload distribution, adherence to protocols, and high levels of accountability. Conduct regular check-ins and one-on-one meetings to support staff growth and engagement. Training & Development : Onboard new intake staff and provide continuous training on referral processing, documentation standards, EMR usage (e.g., WellSky Intake), and compliance policies. Identify skills gaps and facilitate corrective action plans or coaching as needed. Referral Management : Monitor and manage all incoming referrals from various sources (hospitals, SNFs, clinics, case managers, etc.), ensuring prompt follow-up, completeness of referral packets, and timely scheduling of patient evaluations. Communication & Coordination : Serve as the primary liaison between the intake department and external referral sources, as well as internal stakeholders including clinical, scheduling, QA, billing, and sales teams. Maintain open, professional communication to ensure smooth transitions and problem resolution. Insurance Verification & Authorization : Ensure the intake team accurately verifies patient insurance benefits and authorizations prior to admission, including Medicare, HMOs, and commercial payers. Work with billing to resolve complex cases or unclear coverage issues. Process Improvement : Identify inefficiencies or gaps in the intake workflows and lead initiatives to streamline operations. Develop SOPs and checklists to improve consistency and quality across the team. Compliance & Documentation : Ensure all referral and patient information is accurately entered into the EMR and complies with CMS guidelines, HIPAA regulations, and payer-specific requirements. Regularly audit team performance and documentation for quality and completeness. Reporting & Metrics : Maintain and monitor performance dashboards, tracking key intake metrics such as referral conversion rate, time to admission, source type, and payer mix. Provide weekly and monthly reports to management and recommend actions for performance improvement. Escalation Management : Address and resolve complex or urgent issues in the referral process, including incomplete documentation, physician order delays, or conflicts in scheduling. Serve as a resource for escalations from intake coordinators and frontline staff. Cross-Departmental Collaboration : Work closely with business development, clinical management, and administrative teams to align intake operations with broader agency objectives, including census growth, payer diversification, and patient satisfaction. Technology Utilization : Leverage the EMR system and implement any new integrated tools (e.g., Wellsky Referral Management System, Salesforce Health Cloud, CareStitch, eligibility portals) to optimize data flow and intake efficiency. Recommend new tools or upgrades when appropriate. Other Duties : Perform other related and assigned duties. Medical, Vision, and Dental Insurance 401(k) with 5% Employer Match Free Onsite Parking
Job Description
Job Description
Salary : $80,000 $85,000
Job Summary
The Intake Team Lead / Manager is responsible for overseeing the daily operations of the Intake department in a home health agency. This role ensures that all referrals are processed efficiently, accurately, and in compliance with regulatory and payer requirements. The Intake Team Lead / Manager will serve as the point of contact for escalations, mentor and support of intake coordinators, and work closely with the clinical, marketing, and finance departments to ensure seamless onboarding of new patients.
Qualifications
- 35 years of experience in home health intake, patient coordination, case management, or a related healthcare field.
- 13 years of lead or managerial experience, preferably in home health or healthcare.
- Strong understanding of home health regulations, including Medicare Conditions of Participation and OASIS.
- Proficiency with EMR and scheduling systems (e.g., WellSky Intake, CareStitch) and insurance verification / authorization processes.
- Excellent communication, presentation, and interpersonal skills with the ability to coach and manage a team.
- Strong organizational, time management, and problem-solving abilities, and ability to manage multiple tasks.
- Skilled in handling escalated calls with professionalism and empathy.
- Proficient in data analysis, reporting, and performance metrics.
Responsibilities
Benefits
Salary Range : $80,000 - $85,000 per year, commensurate with experience and qualifications. Our comprehensive compensation package includes benefits such as health insurance, retirement plans, and opportunities for professional development.
AlphaCare Home Health Corp. is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
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