Talent.com
Technical Service Manager

Technical Service Manager

DaikinLittle Rock, AR, US
job_description.job_card.30_days_ago
serp_jobs.job_preview.job_type
  • serp_jobs.job_card.full_time
job_description.job_card.job_description

Job Description

Job Description

Daikin Comfort Technologies Dist, Inc. is seeking a professional, skilled individual for our Technical Service Manager position for our branch operations group located remotely, but local, to Fort Smith & Little Rock, Arkansas branches. The Regional Technical Service Manager supports internal and external customers who install / repair and maintain heating and air-conditioning systems including conducting training. This person routinely works directly with service technicians, dispatch personnel, and under the direction of Upper Management to ensure customer satisfaction while meeting departmental goals and objectives.

Why work with us?

Benefits are effective on day one for all full-time direct hires.

Training programs are available to help guide team members and develop new skills.

Growth Opportunities - there are immense opportunities to grow your career.

You will be part of a Global Company - our family brands are backed by Daikin Industries, Ltd.

Position Responsibilities may include :

  • Provide support for dealers / contractors to resolve technical issues
  • Early Warning System / Proactive Field Intelligence / Technical Support / Reliability Investigation
  • Gathering the Voice of the Customer, monitoring for early signs of quality issues through job site visits to address customer complaints
  • Validation of product installations to the I / O, assessment of clarity of I / O, feedback to Corporate on field or building code application changes
  • Field Communication / RMA / Service Bulletin Support Closed loop review of RMA analysis with Distributors, verification of understanding of Service Bulletins and feedback on the success of Corrective Actions
  • Conduct Installation and Tech Support Training; focus on targeted dealers with high failure rates
  • Produce training materials for sessions
  • Produce materials and conduct installation and service training sessions
  • Responsible for high quality, cost-efficient and on-time service operation (internal and external)
  • Ensure the availability and quality of communications with our customers
  • Perform additional projects / duties to support ongoing business needs.

Nature & Scope :

  • Applies advanced knowledge of job area typically obtained through advanced education and work experience
  • Manages projects and processes while working independently and with limited supervision
  • Coaches and reviews the work of lower-level professionals
  • Problems faced are difficult and sometimes complex; takes a new perspective on existing solutions
  • Knowledge & Skills :

  • Formal Product Training – effectively train / educate customers on our products
  • Strong HVAC technical knowledge, operating systems, mechanical and electrical ability
  • Excellent customer service, relationship management, and interpersonal skills
  • Proficiency in MS Outlook, Word, Excel, and PowerPoint
  • Must have excellent communication skills both written and verbal and HVAC technical acumen
  • High level of attention to detail and problem-solving skills
  • Excellent organizational, time management, and project management skills
  • Ability to apply good judgment, strong work ethics, and integrity on the job
  • Highly self-motivated and directed with the ability to work in a fast-moving environment
  • Ability to apply good judgment, strong work ethic, and integrity on the job.
  • Experience :

  • 5+ years in field service and repair
  • Education / Certification :

  • High School Diploma or GED equivalent
  • HVAC training / certification required
  • People Management : No

    Physical Requirements / Work Environment :

  • Must be able to perform essential responsibilities with or without reasonable accommodations
  • Travel is required – up to 30%
  • Reports To :

  • Manager, Divisional Tech Services
  • Qualified Applicants must be legally authorized for employment in the United States. Qualified applicants will not require employer sponsored work authorization now or in the future for employment in the United States.

    The Company provides equal employment opportunity to all employees and applicants regardless of a person’s race, color, religion (including religious dress or grooming practices), creed, national origin (including language use restrictions), citizenship, uniform service member or veteran status, ancestry, disability, physical or mental disability (including HIV / AIDS), medical condition (including cancer and genetic characteristics), genetic information, request for protected leave, marital status, sex, pregnancy, age (over 40), sexual orientation, gender, gender identity or expression, political affiliation, or any other characteristic protected by law. The Company will comply with all federal and state regulations and statutes pertaining to individuals with disabilities.

    serp_jobs.job_alerts.create_a_job

    Technical Service Manager • Little Rock, AR, US

    Job_description.internal_linking.related_jobs
    • serp_jobs.job_card.promoted
    Technical Service Manager

    Technical Service Manager

    Daikin ComfortLittle Rock, AR, US
    serp_jobs.job_card.full_time
    Daikin Comfort Technologies Dist, Inc.Technical Service Manager position for our branch operations group located remotely, but local, to Fort Smith & Little Rock, Arkansas branches.The Regional Tec...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    • serp_jobs.job_card.new
    United States Customs and Border Protection Officer

    United States Customs and Border Protection Officer

    US Customs and Border ProtectionRedfield, AR, United States
    serp_jobs.job_card.full_time
    Customs and Border Protection (CBP) offers those interested in a career in law enforcement an exceptional opportunity to work with an elite team of highly trained professionals whose camaraderie, p...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_less
    • serp_jobs.job_card.promoted
    Manager In Training

    Manager In Training

    Buddy's Home Furnishings - Malvern, ARMalvern, AR, US
    serp_jobs.job_card.full_time
    Buddy’s Home Furnishings is the third-largest Rent-To-Own (RTO) retail provider of furniture, appliances, electronics, and computers in the United States. Over the past five years, we have exp...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    C&M Technician 1

    C&M Technician 1

    Summit Utilities IncConway, AR, US
    serp_jobs.job_card.full_time
    Join our Growing Team and see why Summit Utilities, Inc was named as one of the Fastest Growing Denver Area Private Companies 2019 and 2020. Best Places to Work in Maine 2019, 2020, 2021, 2022 and ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Maintenance Technician

    Maintenance Technician

    AECC-Arkansas Electric Cooperative CorpMalvern, AR, US
    serp_jobs.job_card.full_time
    ESSENTIAL DUTIES AND RESPONSIBILITIES.Performs minor and major mechanical maintenance on all plant equipment, including but not limited to combustion turbines, hydroelectric turbines, steam turbine...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    New Product Introduction (NPI) Manager

    New Product Introduction (NPI) Manager

    SigSauerJacksonville, AR, US
    serp_jobs.job_card.full_time
    New Product Introduction Manager.For over 250 years SIG SAUER, Inc.American ingenuity, German engineering, and Swiss precision. Today, SIG SAUER is synonymous with industry-leading quality and innov...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    • serp_jobs.job_card.new
    Territory Manager - MedTech

    Territory Manager - MedTech

    CVRxLittle Rock, AR, US
    serp_jobs.job_card.full_time
    CVRx pioneers' unique therapies that harness and harmonize the body’s natural systems, benefiting society and making CVRx a universal role model in healthcare. We value our commitments to ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_hours
    • serp_jobs.job_card.promoted
    Customs and Border Protection Officer - Experienced (GS9)

    Customs and Border Protection Officer - Experienced (GS9)

    US Customs and Border ProtectionRedfield, AR, United States
    serp_jobs.job_card.full_time
    Customs and Border Protection (CBP) offers those interested in a career in law enforcement an exceptional opportunity to work with an elite team of highly trained professionals whose camaraderie, p...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Technical Lead Manager (Developer)

    Technical Lead Manager (Developer)

    CoinbaseLittle Rock, AR, United States
    serp_jobs.job_card.full_time
    Coinbase Developer Platform (CDP) is building the developer tools to bring the world onchain.Today, onchain development is slow, risky, and painful, even for the most experienced onchain developers...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Solutions Specialist

    Solutions Specialist

    CentralSquare TechnologiesPine Bluff, AR, US
    serp_jobs.job_card.full_time
    This role will apply knowledge of the local government market and CentralSquare software systems to.Solutions Specialist will respond to Requests for Proposals (RFPs),. Sales Representatives prepari...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Pharmacy Relationship Manager

    Pharmacy Relationship Manager

    America's Pharmacy Group, LLCConway, AR, US
    serp_jobs.job_card.full_time
    Whether you are working in the Pharmacy industry looking for additional income, an established healthcare sales professional, or looking to break into Medical Sales, America's Pharmacy Group, L...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Parks Maintenance / Sherwood

    Parks Maintenance / Sherwood

    Workforce Connections, Arkansas Department of Commerce.Lonoke, AR, US
    serp_jobs.job_card.full_time
    Perform general work for the Greens at North Hills Golf Course, including a variety of semi-skilled tasks in the maintenance and operation of buildings, grounds, and parks and recreation structures...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Field Service Project Manager

    Field Service Project Manager

    PerfectVisionLittle Rock, AR, US
    serp_jobs.job_card.full_time
    PerfectVision Manufacturing is a dynamic, leading solutions provider in the Telecommunications industry with several channels from satellite resellers to wireless contractors and everything in betw...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Apartment Service Tech

    Apartment Service Tech

    RichSmith ManagementMaumelle, AR, US
    serp_jobs.job_card.full_time
    Apartment Maintenance Service Technician.Full-Time | Competitive Pay | Great Benefits.Are you an experienced maintenance professional with HVAC / EPA certification looking for your next big opportuni...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    • serp_jobs.job_card.new
    Manager III, Sales Service Delivery

    Manager III, Sales Service Delivery

    TTECLittle Rock, AR, US
    serp_jobs.job_card.full_time
    Description - External Your potential has a place here with TTEC’s award-winning employment experience.As a Senior Manager, Sales Service Delivery working onsite in Tempe, AZ you’ll be a part of br...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_hours
    • serp_jobs.job_card.promoted
    • serp_jobs.job_card.new
    Senior Manager, Sales Service Delivery

    Senior Manager, Sales Service Delivery

    TTECLittle Rock, AR, US
    serp_jobs.job_card.full_time
    Your potential has a place here with TTEC’s award-winning employment experience.As a Senior Manager – Sales Service Delivery working onsite in Tempe, AZ you’ll be a part of bringing humanity to bus...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_hours
    • serp_jobs.job_card.promoted
    Linen Tech Manager

    Linen Tech Manager

    Linen King - ConwayConway, AR, US
    serp_jobs.job_card.full_time
    Must be able to take and follow direction.Maintain appearance per employee Handbook and client location standards.Ability to communicate effectively in written format. Ability to multi-task and esta...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_1_day
    • serp_jobs.job_card.promoted
    ENVIRONMENTAL SERVICES MANAGER 2ND SHIFT

    ENVIRONMENTAL SERVICES MANAGER 2ND SHIFT

    Crothall HealthcareLittle Rock, AR, US
    serp_jobs.job_card.full_time
    Compass One Company that provides specialized, high-quality, innovative, and responsive support services exclusively to the healthcare industry. Crothall serves many of the Top 100 Hospitals through...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30