Field Service Engineer (FSE), West Coast

Overview

LOCATION : West Coast, United States

Curiox Biosystems is looking for a Field Service Engineer to join our team on the west coast of The United States.

Curiox Biosystems is a pioneering life science technology company dedicated to automating and standardizing sample preparation for cell analysis with its innovative Curiox C-FREE technology. Traditional sample preparation methods often involve labor-intensive manual operations, particularly the centrifugation step, leading to variability and requiring highly skilled personnel. Curiox addresses these challenges by automating the process, thereby enhancing productivity, standardization, and reproducibility. The C-FREE technology automates cell washing, simplifies workflows, and ensures consistent results. Utilizing precise robotic pipette control, it performs gentle buffer exchanges without centrifugation, preserving sample integrity. Designed as compact pipetting workstations, C-FREE systems are customizable to meet various laboratory needs, offering an affordable and efficient solution for advanced sample preparation.

Curiox's portfolio includes instruments, automation systems, and consumables for cell and protein analysis, that are widely used in life science research, immunology, immunotherapy, drug discovery, diagnostics, vaccine research, and cell therapy research and manufacturing. With its state-of-the-art technology, Curiox is setting new standards, making advanced sample preparation accessible to every researcher and enhancing overall data quality and productivity for researchers globally.

POSITION OVERVIEW and ESSENTIAL FUNCTIONS

• Perform installations, preventive maintenance, and corrective maintenance services on all Curiox systems. Provide support to the FAS and FSE members worldwide by responding to their requests in a timely and efficient manner and provide occasional on-site (US, EMEAI, APAC) support as needed.
• In collaboration with FAS, FSE and Sales staff worldwide, ensure the ticketing system is up to date and is accurately reflected with customer information in HubSpot.
• Analyze and repair defective instruments returned from the field and produce failure analysis report.
• Repair, validate and maintain a fleet of stand-by ("loaner") systems to ensure systems are consistently operational and capable of quick deployment.
• Schedules Preventative Maintenance through HubSpot.
• Provide excellent customer support by providing customers with training and technical support for installed instruments.
• Maintain knowledge of all instruments and applications.
• Document and report all repairs, product failures, and other field service paperwork in HubSpot through ticketing system.
• Manage and update service forms (PMs, IOQs, etc.) to reflect product changes as they occur.
• Serves as point person for worldwide maintenance questions and / or issues.
• Provide feedback with design change in conjunction with R&D, Operations, and production.
• Identify Field Service opportunities / potentials for future business and communicate this to FAS Director or Sales Team.
• Performs other duties as assigned.

Qualifications

Preferred

Physical Demands

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