Talent.com
Customer Success Representative

Customer Success Representative

AMN Healthcare Inc.USA, Texas, Dallas
job_description.job_card.variable_days_ago
serp_jobs.job_preview.job_type
  • serp_jobs.job_card.full_time
job_description.job_card.job_description

Job Description

Shift is for Monday-Friday 9 : 00am to 5 : 30pm ET, must be flexible- may be needed for weekends and holidays.

Welcome to AMN Healthcare - Where Talent Meets Purpose

Ever wondered what it takes to build one of the largest and most respected healthcare staffing and total talent solutions companies? It takes trailblazers, innovators, and exceptional people like you.

At AMN Healthcare, we don't just offer jobs - we build careers that make a difference.

Why AMN Healthcare? Because Excellence Is Our Standard :

  • Named to Becker's Top 150 Places to Work in Healthcare - three years running.
  • Consistently ranked among SIA's Largest Staffing Firms in America.
  • Honored with Modern Healthcare's Innovators Award for driving change through innovation.
  • Proud holder of The Joint Commission's Gold Seal of Approval for Staffing Companies since 2006.

Job Summary

The Customer Success Representative / Technical Support , provides assistance and support on AMN's products and services. This position offers solutions to complex issues, troubleshooting, and assists with requirements gathering and client implementation. This role will also help increase user adoption and creates 'Raving Fans' among the health professionals who rely on the system to manage their labor resources.

Job Responsibilities

  • Handles product or service issues that customers have with the workforce technology solutions via phone and email within the company's service level agreement requirements.
  • Clarifies the customer's need, determines the cause of the issue, selects and articulates the best solution, expedites correction or adjustment if needed, and follows up to ensure the resolution of issues to the customers' satisfaction.
  • Accurately records issues and responses for each customer through ServiceNow and Salesforce technologies.
  • Maintains customer and department records by updating account information in various systems.
  • Sustains third party support agreements by following processes that are in place for specific clients.
  • Meets and maintains acceptable performance levels on department and customer-focused key performance indicators (KPI's).
  • Assists with all functions within the department which may include data-entry projects, incoming and outgoing phone calls and emails, researching technology issues and providing resolutions, accurately answering customer questions, and all other tasks as assigned by the department manager.
  • Monitors dashboard for tickets assigned to the queue and process as assigned.
  • Determines source of errors by reviewing procedures and actions taken by user(s).
  • Walks users through performing diagnostic procedures.

    • Key Skills

  • Proven ability to coordinate cross-functional work teams toward task completion
  • Strong written and verbal communication skills
  • Ability to understand and train on complex strategies and software features
  • Solid grasp of wireless network access
  • Basic knowledge of IP addressing, DNS, and DHCP

    • Qualifications

    Education & Years of Experience

  • High School Diploma / GED plus 0-2 years of work experience

    • Additional Experience

  • Customer service and software application experience

    • Work Environment / Physical Requirements

  • Work is performed in an office / home office environment.
  • Team Members must have the ability to operate standard office equipment and keyboards.

    • AMN Healthcare will provide reasonable accommodations to qualified individuals with disabilities to enable them to perform the essential functions of the job.

    Our Core Values

  • Respect
  • Passion
  • Continuous Improvement
  • Trust
  • Customer Focus
  • Innovation

    • At AMN we embrace the ways we are similar and different; respecting all voices and ensuring everyone has the opportunity to contribute to our collective success. We acknowledge our shared responsibility to foster a welcoming environment where everyone feels recognized and valued. We cast a wide net to recruit and retain competitive talent and build healthcare workforces supportive of the communities we serve. We believe in the power of compassion and collaboration to build healthy communities where access to quality care is available to all. Equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities.

    At AMN we recognize that in-person connections have value and promote collaboration. You will be expected to come into an AMN Healthcare office at a frequency dependent on the work arrangement for your role.

    Pay Rate

    $17.25 - $20.50 Hourly

    Final pay rate is dependent on experience, training, education, and location.

    serp_jobs.job_alerts.create_a_job

    Customer Representative • USA, Texas, Dallas

    Job_description.internal_linking.related_jobs
    • serp_jobs.job_card.promoted
    • serp_jobs.job_card.new
    Customer Success Manager - Accounting

    Customer Success Manager - Accounting

    VirtualVocationsCarrollton, Texas, United States
    serp_jobs.job_card.full_time
    A company is looking for a Customer Success Manager with an accounting focus.Key Responsibilities Manage a portfolio of mid-market governmental customers, focusing on their accounting teams Ensu...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_hours
    • serp_jobs.job_card.promoted
    Customer Success Manager

    Customer Success Manager

    VirtualVocationsGarland, Texas, United States
    serp_jobs.job_card.full_time
    A company is looking for a Customer Success Manager to drive engagement and value for a portfolio of enterprise customers. Key Responsibilities Manage, support, and develop a portfolio of enterpri...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    • serp_jobs.job_card.new
    Customer Success Advisor

    Customer Success Advisor

    VirtualVocationsArlington, Texas, United States
    serp_jobs.job_card.full_time
    A company is looking for a Customer Success Advisor who will drive customer success and foster long-term relationships with clients. Key Responsibilities Provide expert advice on utilizing the dat...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_hours
    • serp_jobs.job_card.promoted
    Client Success Manager

    Client Success Manager

    VirtualVocationsPlano, Texas, United States
    serp_jobs.job_card.full_time
    A company is looking for a Client Success Manager to develop relationships with mid-sized clients and drive revenue growth. Key Responsibilities Develop and maintain strong client relationships th...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Regional Client Success Lead

    Regional Client Success Lead

    VirtualVocationsCarrollton, Texas, United States
    serp_jobs.job_card.full_time
    A company is looking for a Regional Client Success Lead to support client relationship management for regional accounts.Key Responsibilities Develop and maintain strong client relationships to su...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Customer Success Engineer

    Customer Success Engineer

    TrantorPlano, TX, US
    serp_jobs.job_card.full_time
    We are seeking a highly skilled Customer Success Engineer with expertise in Next Generation Firewall (NGFW) technologies for one of our clients. This is a full-time contract role where you will act ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Enterprise Customer Success Manager

    Enterprise Customer Success Manager

    VirtualVocationsGarland, Texas, United States
    serp_jobs.job_card.full_time
    A company is looking for an Enterprise Customer Success Manager to lead long-term success for hospital and health system customers. Key Responsibilities Serve as the main point of contact and stra...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Revenue Success Coordinator

    Revenue Success Coordinator

    VirtualVocationsCarrollton, Texas, United States
    serp_jobs.job_card.full_time
    A company is looking for a Revenue Success Coordinator to provide operational and administrative support to the Enterprise team. Key Responsibilities Manage billing and account support, including ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Client Success Account Manager

    Client Success Account Manager

    VirtualVocationsGrand Prairie, Texas, United States
    serp_jobs.job_card.full_time
    A company is looking for a Digital Transformation Client Success Account Manager, responsible for managing customer satisfaction and success in digital transformation projects.Key Responsibilities ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Head of Customer Success

    Head of Customer Success

    VirtualVocationsGarland, Texas, United States
    serp_jobs.job_card.full_time
    A company is looking for a Head of Customer Success and Implementation.Key Responsibilities Lead the Customer Success and Implementation functions, developing strategy and processes for a healthc...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Customer Success Team Lead

    Customer Success Team Lead

    VirtualVocationsDallas, Texas, United States
    serp_jobs.job_card.full_time
    A company is looking for a Scaled Customer Success Team Lead - Mexico.Key Responsibilities Guide and mentor a team of Customer Success Architects, providing feedback and support for their growth ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Customer Success Agent

    Customer Success Agent

    VirtualVocationsMesquite, Texas, United States
    serp_jobs.job_card.full_time
    A company is looking for a Customer Success Agent to join their remote team.Key Responsibilities Serve as the primary point of contact for customers after onboarding, ensuring a positive experien...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_1_day
    • serp_jobs.job_card.promoted
    Delivery Success Manager

    Delivery Success Manager

    VirtualVocationsCarrollton, Texas, United States
    serp_jobs.job_card.full_time
    A company is looking for a Delivery Success Manager who will ensure the quality and successful delivery of services through partner networks. Key Responsibilities Establish and maintain collaborat...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Senior Customer Success Manager

    Senior Customer Success Manager

    VirtualVocationsIrving, Texas, United States
    serp_jobs.job_card.full_time
    A company is looking for a Senior Customer Success Account Manager.Key Responsibilities Own a portfolio of accounts, driving customer adoption and renewal outcomes Achieve financial and strategi...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Customer Success Specialist

    Customer Success Specialist

    VirtualVocationsGrand Prairie, Texas, United States
    serp_jobs.job_card.full_time
    A company is looking for a Customer Success Specialist for the evening shift.Key Responsibilities Respond to and resolve customer inquiries through various channels within established SLAs Troub...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Vice President of Customer Success

    Vice President of Customer Success

    VirtualVocationsGarland, Texas, United States
    serp_jobs.job_card.full_time
    A company is looking for a VP of Customer Success.Key Responsibilities Own strategy and execution for driving customer adoption, retention, and expansion Embed customer insights into company-wid...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Customer Success Representative

    Customer Success Representative

    Cornerstone Building BrandsDallas, TX, US
    serp_jobs.job_card.full_time
    Customer Success Representative.Cornerstone Building Brands, headquartered in Cary, North Carolina, is the largest manufacturer of external building products in North America with over $6 billion i...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Director of Customer Success

    Director of Customer Success

    VirtualVocationsArlington, Texas, United States
    serp_jobs.job_card.full_time
    A company is looking for a Director of Customer Success.Key Responsibilities Architect and execute a success strategy for a regulated-industry customer base, including success planning and renewa...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Client Success Lead

    Client Success Lead

    VirtualVocationsGarland, Texas, United States
    serp_jobs.job_card.full_time
    A company is looking for a Regional Client Success Lead to support client relationship management for regional accounts.Key Responsibilities Develop and maintain strong client relationships to su...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Partner Success Manager

    Partner Success Manager

    VirtualVocationsGarland, Texas, United States
    serp_jobs.job_card.full_time
    A company is looking for a Partner Success Manager responsible for maintaining client relationships and driving account growth. Key Responsibilities Proactively identify growth opportunities and r...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30