Middle Office Administrator - Commerce Trust

Wealth Management Revenue Analyst

Building a career here is more than just steps on a ladder. It's about helping people find financial safety and success, helping businesses thrive, and making sure people and their money are taken care of. And our commitment doesn't stop there. Our culture is about our people, the ones in our communities and the ones that work with us.

Here, you'll find opportunities to grow and learn, to connect with others, and build relationships with the people around you. You'll have the space and resources to grow into the best version of yourself. Because our number one investment is you. Creating an award-winning culture doesn't come easy. And after 160 years, we know Commerce Bank is only at its best when our people are. If this sounds interesting to you, keep reading and let's talk.

Compensation Range Hourly : $23.20 - $30.75 (Amount based on relevant experience, skills, and competencies.)

About This Job

The primary focus is providing high level customer service and support to internal Trust Administrators, while facilitating the process of establishing fees for new accounts, updating fees on existing accounts, overall processing of fees, and revenue reporting. The Revenue Analyst has a higher level of accountability in understanding the overall Trust Company goals and offering alternate solutions to our customers to accomplish them. This would include, but not limited to, a wider degree of knowledge on more complex aspects of establishing fees, collecting fees, and providing revenue reporting and analysis.

The Revenue Analyst plays a key role in how new customers form their first impressions of the Trust Company. This requires excellent relationship building skills, critical thinking, and the ability to make sound and prudent judgment on a simple perception of a situation. The Revenue Analyst is expected to have a wider degree of accountability in supporting customers, and an advanced attention to detail. The Revenue Analyst will serve as a resource to other team members while providing training, answering questions, providing coverage, and supporting management by helping drive the direction of the team. The Revenue Analyst also helps with problem resolution and serves as a liaison between the Administrators and other departments of the Trust Company including Operations, Audit, Compliance, Legal, and Tax. The Revenue Analyst will be responsible for driving process improvements and will be required to work on special projects as identified.

Essential Functions

• Provide high level customer service and support team members to facilitate timely and accurate on-boarding of new accounts and terminating closing accounts
• Review new account and asset movement requests to ensure all proper documentation is present, accurate and in good order
• Effectively communicate with outside institutions to gather all requirements and information to ensure the successful movement of incoming and outgoing assets between custodians
• Assist with problem resolution and serve as a liaison between team members and other departments of the Commerce Trust Company (CTC)
• Monitor daily reports of incoming and outgoing assets to assist in researching and resolving out of balance issues and to ensure timely posting to client accounts
• Drive process improvements and documentation, projects, and testing
• Cross train team level I team members and document procedures
• Perform other duties as assigned

Knowledge, Skills & Abilities Required

Education & Experience

Location : 922 Walnut St, Kansas City, Missouri 64106

Time Type : Full time