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Weekday Evenings Customer Service Representative

Weekday Evenings Customer Service Representative

Planet FitnessLakeside, CA, US
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Join The Club

We invite you to join the team that empowers people to live a healthy lifestyle through a culture committed to feeling good!! We embody the way of the Wolf Pack; we are Honorable, Open-Minded, World Class, and Lead with Spirit!

Our location is looking for someone with a high-energy vibe who can contribute to the overall environment for our wonderful members and awesome team.

Benefits

Fitness

  • Complimentary Black Card Membership
  • Onsite fitness classes
  • Team workouts
  • Company Sponsored Fitness events / challenges

Additional Perks

  • Employee Assistance Program
  • Entertainment and recreation discounts through Employee Advantage
  • Team building and Company Events
  • Rewards programs
  • Recognition programs
  • Leadership Development Plan with growth opportunities
  • Company facilitated training (local and corporate)
  • Volunteer opportunities

    • Financial

  • 401(k)
  • Paid sick days
  • Bereavement Leave
  • Employee Discounts
  • Earned Wage Access- PayActiv

    • Job Summary

    The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members, and guests.

    Essential Duties and Responsibilities

  • Greet members, prospective members, and guests, providing exceptional customer service.
  • Handle all front desk related activities including :

    • Answer phones in a friendly manner and assist callers with a variety of questions.

  • Check members into the system.
  • New member sign-up.
  • Take prospective members on tours.
  • Facilitate needed updates to member's accounts.
  • Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
  • Assist in maintaining the neatness and cleanliness of the club.

    • Qualifications / Requirements

  • Customer service background preferred.
  • Basic computer proficiency.
  • A passion for fitness and health.
  • Upbeat and positive attitude!
  • Punctuality and reliability is a must.
  • Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member's expectations.
  • Strong listener with the ability to empathize and problem solve.
  • Demonstrate diplomacy in all interactions while using appropriate behavior and language.
  • High School diploma / GED equivalent required.
  • Must be 18 years of age or older.
  • Bilingual preferred (English / Spanish) but not required.

    • Physical Demands

  • Continual standing and walking during shift.
  • Continual talking in person or on the phone during shift.
  • Must be able to occasionally lift up to 50 lbs.
  • Will occasionally encounter cleaning chemicals during shift.

    • Compensation : $14.00 per hour.

    We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

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    Customer Service Representative • Lakeside, CA, US

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