IT SUPPORT ANALYST

Description

POSITION SUMMARY :

The IT Support Analyst will provide help desk support, PC repairs and upgrades, installation of peripherals (printers, scanners, cameras, smart phones, wireless AP, etc.), diagnosis and resolution of hardware and software issues for the purpose of improving user and departmental productivity, security, efficiency, and connectivity. Supports URM staff with computer and telephone related instruction, set-up, and maintenance. Set up desktops, telephone, and related electronic equipment, as needed.

CORE WORK PRINCIPLE :

Colossians 3 : 23 is the foundation of URM's standard for employment, "Whatever you do, work at it with all your heart, as though you were working for the Lord and not for people." The goal for each employee is to enrich and sustain a humble heart attitude; to enrich and sustain a mindset of serving others, treating them with kindness and truth; and to enrich and sustain a zealous desire for achieving work objectives without any ulterior motives or agendas.

IT SUPPORT ANALYST ESSENTIAL FUNCTIONS :

Supports URM staff with computer and telephone related instruction, set-up, and maintenance. Set-up desktop, telephone, and related electronic equipment, as needed.

• Provide IT Helpdesk support and manage requests workflow.
• Administer and maintain staff ID badge system and door access control system.
• Configure / install / troubleshoot Unifi switches.
• Perform software and hardware installation, maintenance, and upgrades.
• Purchase IT related items, as needed.
• Administer telephone system including phone / voicemail / fax adds, moves, and changes.
• Assist in maintaining Active Directory and Office 365 including creation of new user accounts and user groups.
• Monitor desktop Antivirus system.
• Provide training for the various software and hardware products used.
• Install, diagnose, maintain, and troubleshoot network and telephone cabling.
• Travel to Sylmar, South Central Los Angeles, Covina, Whittier, and Torrance locations to meet accountabilities, as required.
• Conduct tasks and projects assigned by the Director of Technology.
• Commitment to URM mission, vision, and core values.
• Encourage guests in their faith and growth in Jesus Christ.

PHYSICAL DEMANDS :

In general, the following physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to allow differently abled individuals to perform the essential functions of the job.

WORK ENVIRONMENT :

In general, the following conditions of the work environment are representative of those that an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to allow differently abled individuals to perform the essential functions of the job within the environment.

Requirements

EXPERIENCE, EDUCATION AND LICENSURES :

KNOWLEDGE, SKILLS, AND ABILITIES :

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