Customer Service Representative

Job Description

Job Description

We are looking for a dedicated Customer Service Representative for a Menomonee Falls, WI area organization. In this role, you will play a key part in providing exceptional support to customers, ensuring their needs are met efficiently and with great attention to detail. This is an excellent opportunity to contribute to a dynamic organization.

Responsibilities :

• Deliver outstanding customer service by responding promptly to client inquiries and resolving concerns effectively.
• Accurately process customer orders, ensuring all details are correctly entered into the system.
• Prepare and provide detailed quotes to customers, ensuring clarity and accuracy.
• Collaborate with internal teams to ensure timely delivery of products and services.
• Maintain up-to-date records of customer interactions and transactions.
• Identify opportunities to improve customer satisfaction and suggest solutions to enhance service quality.
• Assist in managing and updating customer accounts as needed.
• Communicate product information and updates to customers in a clear and precise manner.
• Handle multiple tasks simultaneously while maintaining a high level of accuracy and efficiency.
• Proven experience in customer service, preferably in a manufacturing or related industry.
• Strong skills in order entry with a keen eye for detail and accuracy.
• Experience in preparing and delivering customer quotes.
• Excellent communication and interpersonal skills for effective client interactions.
• Ability to multitask and manage time efficiently in a fast-paced environment.
• Proficiency in using computer systems and software for data entry and customer management.
• Strong problem-solving abilities with a focus on customer satisfaction.
• A proactive attitude and the ability to work both independently and collaboratively.