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CUSTOMER SERVICE REPRESENTATIVE- Call Center

CUSTOMER SERVICE REPRESENTATIVE- Call Center

Personnel ServicesBrownwood, TX, US
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Job Description

Job Description

CUSTOMER SERVICE REPRESENTATIVE

Call Center

Monday - Friday

8 : 00 am - 5 : 00 pm, mandatory overtime as needed

$14.88 per hour

ESSENTIAL JOB FUNCTIONS

  • Field incoming calls from existing customers to provide claims support and account servicing.
  • Respond professionally and accurately to phone and mail inquiries.
  • Ensure a positive customer experience with each interaction and deliver accurate documentation.
  • Answer questions from insured customers and agents regarding claims and policies.
  • Prepare customer correspondence and policy-related documents as needed.
  • Accurately process caller transactions within defined time standards.
  • Utilize internal systems and reference materials to provide timely and correct information.
  • Efficiently manage time and call volume to meet service level and quality standards.
  • Operate multiple systems and applications, including Microsoft Outlook and call center software.
  • Perform other duties as assigned by management.

JOB REQUIREMENTS

  • High school diploma or equivalent required; 6+ months of related experience preferred.
  • Previous customer service or call center experience is a plus.
  • Strong oral and written communication skills with the ability to multitask.
  • Comfortable handling confidential information with professionalism.
  • Ability to review, record, and organize information accurately.
  • Typing speed of at least 25 WPM required.
  • Must complete required proficiency assessments.
  • Strong team player with a focus on integrity and collaboration.
  • Proficiency in computer use is essential; familiarity with Microsoft Outlook and keyboard shortcuts is a plus.
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    Customer Service Representative Call Center • Brownwood, TX, US

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