AVP & Assistant Manager, Loan Admin.

Job Description

Job Description

BASIC FUNCTION

Responsible for serving in the capacity of Deputy Department Head reporting to the Director of Loan Administration. To provide managerial oversight of daily operations of Loan Administration / Collections in a support role focusing on mastering Spencer’s core loan system, developing efficiencies through automation and ensuring a high level of customer service and employee oversight.

MAJOR RESPONSIBILITIES

The primary individual responsibilities of the position include, but are not limited to) :

• Responsible for providing support to the Director of Loan Administration as to managing the day-to-day functions and activities of the Loan Administration staff.
• Responsible for Spencer’s core loan system and creating new processing efficiencies and automation.
• Responsible for to ensuring the loan portfolio is administered in accordance with bank regulations and the bank’s policies and procedures.
• Responsible for managing and evaluating the Loan Administration employees.
• Provides customer support as it may relate to inquiries, investor monitoring, account maintenance and portfolio review.
• Responsible for preparing administrative reports as well as reconciliations as necessary.
• Review the daily posting / transactional activity to the servicing system including new loan setups, loan payments, payoffs, and general system maintenance in accordance with servicing contracts, agreements and state / federal regulations.
• Ensure that adjustable-rate mortgage loans are adjusted in accordance loan documents.
• Monitor post-closing activities and customer adherence to pertinent loan documents and agreements.
• Maintain communication with AVP of Collections in order to ensure that collection activities limit risk and maximize recoveries.
• Responsible for communicating with external vendors towards resolving outstanding servicing issues.
• Ability to interact with other Lending areas regarding operational functions.

Performs other related duties as assigned ore requested.

JOB REQUIREMENTS : Education :

College Graduate or equivalent related business experience.

Experience :

Minimum of 3 years’ experience as a manager in a servicing environment

Excellent written / verbal communication skills.

Strong customer service skills required.

Proficiency with various software programs, including Word and Excel spreadsheet applications.

Salary Range : $78,468-$124,007 annually

Benefits