Crisis Connections Resource Worker-Human Services Professional III

Salary : $33.69 - $37.36 Hourly

Location : WI 53546, WI

Job Type : Full Time

Job Number : RC-0804894

Department : HSD-B Crisis Intervention

Opening Date : 09 / 18 / 2025

Closing Date : Continuous

Position Summary and Job Duties

This position provides screening, psycho-education, brief therapy, case management and service linkage for individuals in need of ongoing behavioral health services. Services are provided via phone, in office and in the community based on the need of the person requesting service. This position maintains knowledge of admission criteria for Rock County Human Services programs, community behavioral health providers and other community resources. This position also provides person centered emergency behavioral health assessments and intervention services for individuals who are experiencing or at risk for a behavioral health crisis. Supports and promotes the Mission, Vision, and Guiding Principles of the Human Services Department. Performs in a manner consistent with the HSD Professional Standards and "Commitment to My Co-Workers."

65%- Provide behavioral health and SUD screening, support and linkage services for individuals in need of ongoing behavioral health and substance use disorder services.

1. Provide responsive service to individuals calling for information or services with Rock County or community behavioral health and SUD programs.

2.Screen individuals for immediate risks and needs using the following screening tools : CSSRS, ASAM, Functional Screen, Comprehensive Screening tool, and Recovery Need Level to determine appropriateness for services and level of care.

3.Advise individuals on how to access care in Rock County HSD and / or through insurance or other payer programs.

4. When appropriate make determination of treatment type needed, discuss this with client, and complete authorization paperwork for funding, and authorize additional funding as needed.

5.Refer and / or link individuals to appropriate services through case management, linkage support or resource provision.

6. Participate in case review or team meetings as assigned.

15%- Provides person-centered behavioral health care services for clients experiencing a behavioral health crisis

1. Assess clients in crisis to determine their immediate needs and identify services that will address those needs.

2. Coordinate inpatient, stabilization or detox admissions, as assigned.

3. Assess for and authorize chapter 51.15 emergency detentions, as assigned

15%- Ensure program and medical record compliance

1. Follow all state, county and departmental policies and procedures

3. Document client care in accordance with policies, procedures, and regulatory guidelines

2. Attend program or departmental meetings or trainings as required.

5%- Other duties as assigned.

Success Factors (KSA's)

Professional expertise in the following areas preferred. Training and ongoing professional development will be provided.

• Knowledge of the principles and practices of behavioral health care and co-occurring disorders, including assessment of risk and safety planning.
• Knowledge of laws, regulations, and practices pertaining to federal and state human service programs, specifically chapters 34, 51,75, 92, 94.
• Knowledge of human service and community resources and how to effectively utilize them.
• Knowledge of Medicaid, Medicare, HMO's, Managed Care organizations, and public assistance programs.
• Knowledge of psychotropic medications, their main effects, side effects, and abuse potential.
• Knowledge of psycho-social rehabilitation services
• Ability to plan and organize work effectively.
• Ability to maintain accurate, current records, and prepare clear and concise reports from them.
• Ability to establish and maintain effective working relationships within the agency and community.
• Ability to understand and carry out verbal and written instructions.
• Knowledge and application of best practices in cultural competency, person centered care, and Trauma Informed Care.

Job Requirements, Education, Training & Experience

Essential Job Functions (physical elements, equipment and working conditions)

Physical elements :

Equipment use :

Working conditions :

Note : Potential exposure to physically or verbally abusive clients. Potential incidental exposure to bloodborne pathogens.

Rock County Employee

Facts and Benefits Highlights

Rock County's many historic and cultural attractions include the City of Evansville historic district, Beloit College (an acclaimed liberal arts institution located in the City of Beloit) and the City of Janesville's Rotary Botanical Gardens and Tallman House (an exceptional example of Italian villa style architecture from the mid 1850's).

The Cities of Janesville and Beloit have a combined symphony orchestra, as well as individual performing arts centers. The Rock County Fair and Riverfest are regional cultural celebrations held every summer in the Cities of Janesville and Beloit respectively. These Cities both have extensive park and open space networks, including portions of the Ice Age National Scenic Trail, a Statewide trail commemorating the State's geologic history. Additionally, the Rock River runs through these Cities, offering many recreational opportunities.

Rock County has updated their pay grid in 2023 and it has 14 steps for every classification. Below is the link to locate the compensation grid and see each of the classifications that Rock County has to offer.

Employees are paid every two weeks on Friday (26 checks in a year). Paychecks are directly deposited in the employee's bank account. There is a two-week delay between the pay period worked and the payday. New employees generally wait four weeks before they receive their first check, which is a live paper check. Direct deposit is a requirement of employment.

The following holidays are observed by the County and shall be granted to regular employees with pay and to temporary employees without pay, unless such employees are required to be on scheduled work :

(a) New Year's Day

(b) Martin Luther King Jr. Day

(c) Spring Holiday to be observed the Friday immediately preceding Easter

(d) Memorial Day

(f) July 4th

(g) Labor Day

(h) Thanksgiving Day

(i) Friday following Thanksgiving

(j) Day before Christmas

(k) Christmas Day

(l) One Floating Holiday

(m) Any additional holiday granted by the County Board.

(n) The County Administrator may designate additional holidays in unusual circumstances with the approval of the County Board Chair and / or Vice Chair.

For employees working the standard work schedule, when a holiday falls on Saturday, it shall be observed on the preceding Friday. When a holiday falls on a Sunday, the following Monday shall be observed.

For employees not working the standard work schedule see the HR Policies and Procedures.

Employees (.4 FTE or greater) hired on or after April 10, 2023, shall earn vacation according to the following schedule :

Rock County offers a dual choice point of service plan. Employees will have a choice to elect coverage with either Dean Health Care or Mercy Health Care. Employees can enroll within the first 30 days of employment, after that there is an annual open enrollment period in the fall. In the case of a qualifying event (birth, marriage, FTE increase, loss of coverage, etc.), the employee will also have 30 days to enroll or make changes. No exceptions will be made. The County will pay 90% of the premium for health insurance and the Employee may earn the remaining 10% of the premium, based on the terms of participation of the Healthy Employee Incentive Program.

Sick leave pay shall commence on the first day of any period of illness due to accident, injury, or disease.

All full-time employees shall earn one sick leave day per month of continuous employment. All part-time employees whose regular workweek is sixteen hours or more shall earn one sick leave day on a prorated basis directly in relation to the normal full time employment period. All part-time employees, who work less than sixteen hours per week, shall not earn sick leave. Temporary and seasonal employees are not eligible for sick leave. Sick leave shall accrue to a maximum of one hundred thirty days.

The County offers a dental plan through Delta Dental and will pay 60% of the applicable

premium for the lowest cost plan. Employees can enroll within the first 30 days of

employment, after that there is an annual open enrollment period in the fall. In the case of a qualifying event (birth, marriage, FTE increase, loss of coverage, etc.), the employee will also have 30 days to enroll or make changes. No exceptions will be made. Newly enrolled employees will likely see a double deduction on their first paycheck; premiums are paid one month in advance.

The County offers a vision plan which employees can enroll in at their own cost. Employees

can enroll within the first 30 days of employment, after that there is an annual open enrollment

period in the fall. In the case of a qualifying event (birth, marriage, FTE increase, loss of coverage, etc.), the employee will also have 30 days to enroll or make changes. No exceptions will be made.

Newly enrolled employees will likely see a double deduction on their first paycheck; premiums are paid one month in advance.

The County provides term life insurance through the State of Wisconsin Plan. Employees can purchase insurance in increments based on their salary, up to five times their salary. The County will contribute 20% of the cost for the first increment only - one times the employee's salary. Employees can also purchase coverage for their spouse and / or children.

The County offers voluntary benefits which employees can enroll in at their own cost. Employees

can enroll within the first 30 days of employment, after that there is an annual open enrollment

period in the fall. Voluntary benefits may include : Disability, Hospital indemnity, Supplemental Life, Critical Illness, and Accident Insurance. Employees are responsible for 100% of the premiums for any voluntary benefits elected. Deductions are taken post tax. Please visit the Human Resources intranet page for more information.

Employees can participate in one of the identified deferred compensation plans (Nationwide, Wisconsin Deferred Comp, and Security Benefits) at their own cost.

Employees can elect to put an annually IRS established amount into a flexible spending account through (EBC) to pay for their own non-reimbursed medical care expenses. Employees can also put in up to $5,000 for dependent care accounts.

If you leave County employment, you have ninety (90) days to submit expenses incurred prior to your last day.

Rock County participates in the Wisconsin Retirement System (WRS). Eligible employees are required to participate. What an employee receives at retirement is dependent upon several factors - age, length of service, salary.

Rock County and the employee make equal contributions to the Wisconsin Retirement System on behalf of the employer. The contribution rate is addressed in the employment letter.

Employees in protective status have the percentage contributions defined in their respective collective bargaining units.

Employees who have questions about their retirement benefits should contact WRS.

In the event of a death an employee may be excused from work without loss of pay for up to a maximum of thirty-two (32) hours annually for the purpose of attending a person's wake, visitation, memorial service, funeral, or make necessary arrangements regarding the person's death, within a reasonable time after the occurrence. Reasonable time after the occurrence is defined as within six (6) months from the date of death.

No more than (32) hours can be used for the same decedent.

If additional time is required beyond the thirty-two (32) hours annually, an employee may request to use accumulated vacation, holiday, or comp-time. Sick leave can be used for a parent, spouse, or child only.

Bereavement leave cannot be accrued from one year to the next.

Bereavement leave can be used in increments of quarter hours.

A second or third shift employee may be excused from work the scheduled shift before or after the event, provided the shift begins or ends on the same calendar date of the event.

All leaves under this section shall be prorated based upon the employee's FTE.

The County provides an Employee Assistance Program (EAP) for employees to use for all kinds of personal and professional assistance. In the case of counseling, professional counselors are available 24 hours a day, 7 days a week. An employee can establish a relationship with a counselor over the phone or set up an in-person appointment with a counselor in the area. As of March 1, 2022, the EAP program will pay for up to six visits.

The County provides free parking at all its facilities.

All Rock County employees are expected to present a professional, businesslike image to clients, visitors, customers, and the public. Acceptable personal appearance, like proper maintenance of work areas, is an ongoing requirement of employment with the County. Supervisors should communicate any department-specific workplace attire and grooming guidelines to staff members during new-hire orientation and evaluation periods. Any questions about the department's guidelines for attire should be discussed with the immediate supervisor.

All Rock County employees shall have and display, an identification badge while conducting official County business. Minimal exceptions, for safety reasons, may be approved by Department Heads.

All County buildings are smoke free. By County Ordinance anyone visiting or working in any County building is prohibited from smoking closer than 30 feet from any building entrance. The Ordinance also makes the entire Rock Haven Nursing Home a smoke free "campus."

Prior to new hire orientation, please access policy documents here :

Active Employees : For full policy documents, please visit the Human Resources Intranet page, "Personnel Ordinance" and "Policy & Procedure Manual".

Please note, you may also be subject to department specific work rules.

Still have questions? Call us! Human Resources : 608-757-5520