Customer Service Team Lead

Customer Service - Team Lead

Pellitteri Waste Systems, Inc. Madison, WI, USA

Compensation : $23.00 / hr

Employment Type : Full-Time M-F (7 : 00 AM - 4 : 30 PM)

Why Work Here?

Enjoy working for a family owned business that puts integrity, passion and pride into all of our work. Pellitteri Waste Systems, Inc., has been a locally owned and operated company for over 70 years. We are searching for an experienced, positive and enthusiastic Team Lead to join our Customer Service team! Check out our Recruitment Video at .

We offer :

• Competitive weekly pay
• Paid time off
• Free and low-cost Health Insurance options , dental and vision insurance
• 401k plan, with a generous match of up to 4%

Responsibilities :

Serve as the team leader under our CS Management team

Handle customer inquiries regarding recycling and waste hauling

Handle any customer complaints that get escalated up the line

Become knowledgeable of all our divisions and what unique services each require

Effectively increase sales and customer satisfaction, as well as maintain long-term customer relations, mainly via phone and email

Document and update records based on interactions

Be hardworking, reliable, flexible, and enthusiastic

Other relevant duties as assigned

Qualifications :

Ability to think critically and problem-solve with creative solutions

Experience using various computer programs e.g. word processing, spreadsheets, calendars, etc.

Previous experience in customer service, sales, food or beverage services or other related fields

Previous experience in account management preferred, but not required

Familiarity with or the ability to learn our service area of South Central Wisconsin

Ability to prioritize, multitask, be detail-oriented and efficient

Positive and professional demeanor

Excellent written and verbal communication skills

About Pellitteri Waste Systems, Inc. :

Pellitteri Waste Systems, Inc. provides commercial and residential waste recovery systems, as well as at the customer site confidential document destruction. Our mission is to continue the family business and the Pellitteri's tradition of service by promptly responding to customer needs, offering individualized solutions, communicating effectively and following through. These solutions will be environmentally and fiscally responsible. Our commitment to safety, professionalism, staff and growth will foster an environment which benefits our team, clients and community. PWS, Inc. is An Equal Opportunity / Affirmative Action Employer.

Company website :

Company address : 7035 Raywood Road, Madison WI 53713