Order Management Specialist

Order Management Specialist

As an Order Management Specialist, you are responsible for implementing sales orders diligently to ensure timely delivery of ordered goods to the customer, by coordinating manual and automated sales orders, ensuring oversight across various channels, including returns, for comprehensive management of the process. Your role :

• Coordinates and oversees manual and automated sales orders across multiple channels, including returns, ensuring comprehensive oversight and management of the entire sales order process.
• Swiftly resolves root causes of non-touchless and one-time-right flows to ensure fulfillment and enhance overall efficiency.
• Regularly monitors order receipts and status, providing transparent, up-to-date sales activity information to support informed decision-making.
• Guides the administrative flow of all sales orders from intake to recognition, ensuring smooth, efficient processing and maintaining operational continuity.
• Engages with internal departments to resolve issues, maintain clean sales order records, and foster effective collaboration, while proactively communicating to prevent escalations and ensure timely issue resolution.

You're the right fit if :

How we work together : We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time presence in the company's facilities. Field roles are most effectively done outside of the company's main facilities, generally at the customers' or suppliers' locations. This is an in-office role.

About Philips : We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody, everywhere, has access to the quality of healthcare that we all deserve. Do the work of your life to help improve the lives of others.

The pay range for this position in Nashville, TN is an hourly range from $22.72 to $36.35. The actual base pay offered may vary within the posted ranges depending on multiple factors including job-related knowledge / skills, experience, business needs, geographical location, and internal equity. In addition, other compensation, such as an annual incentive bonus, sales commission or long-term incentives may be offered. Employees are eligible to participate in our comprehensive Philips Total Rewards benefits program, which includes a generous PTO, 401k (up to 7% match), HSA (with company contribution), stock purchase plan, education reimbursement and much more. Details about our benefits can be found here.

US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future. Company relocation benefits will not be provided for this position. For this position, you must reside in or within commuting distance to Nashville, TN.