Bilingual Patient Relations Specialist

Job Description

Job Description

Essential Duties and Responsibilities :

• Answer calls from patients and other stakeholders
• Communicate effectively in both English and Spanish to assist patients with their inquiries
• Coordinate with other teams to ensure first call resolution
• Provide support such as explaining services and billing to patients
• Solid understanding of the products and services offered by the company to assist callers
• Provide translation to other members of the VieMed team who are engaging with Spanish speaking patients
• Address patient concerns and de-escalate issues when necessary
• Follow up with patients to ensure their needs are met and are satisfied with the service
• Perform Quality Assurance audits on call recordings in the phone system to provide feedback to department leaders for coaching and guidance to teams.

Minimum Qualifications :

Preferred Knowledge, Skills, and Abilities :

You will be expected to work during regular business hours, Monday through Friday, 8 : 00 a.m. – 5 : 00 p.m. Please note this job description is not designed to cover and / or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this job. Duties and responsibilities may change at any time with or without notice.