Certified Medical Assistant Opportunity
At H-E-B Wellness Primary Care, our goal is to help everyone live the healthiest life possible. We promise that our health care will be better than partners have ever experienced : accessible, convenient, engaging, and complete. Join us and be part of something special. Help us provide comprehensive services that include primary care, health coaching, physical medicine, care navigation, and more. As a Certified Medical Assistant, you'll serve a key role in delivering a unique patient experience. You'll make our guests feel as comfortable as possible while you administer general patient care and perform / assist in other medical procedures. You'll serve as a coordinator / liaison between patients, physicians, and other health care team members. Once you're eligible, you'll become an Owner in the company, so we're looking for commitment, hard work, and focus on quality and customer service.
We are looking for someone with a :
- Heart for people... willingness to serve each patient as a personal guest
- Head for business... committed to provide excellent service by building / maintaining customer relations
- Passion for results... drive to help build our customer base
What is the work?
Customer Service :
Welcomes each guest warmly and professionally; provides a caring environment; handles guest interactions with the highest level of hospitality; responds to all requests personably, accurately, and in a timely manner; accommodates special requests when possibleAssists with check-in process; processes transactions required to begin / complete patient visitsProvides exceptional customer service; manages multi-phone line system; answers calls; schedules appointments; maintains clinic calendar / scheduling; responds to emailsResolves patient complaints; assists patients in all Clinic-related inquiriesPromotes H-E-B Wellness Primary Care servicesDevelops an understanding of H-E-B-sponsored health insurance (e.g., co-pays, co-insurance, and related benefits-specific offerings)Develops in-depth understanding of eligibility files, check-in technology, electronic health record system, and overall workflow related to care deliveryServes as a resource to patients; facilitates coordination of patient careAssists with patient referral process, and associated follow-upsObtains referring physician orders and outside facility images / reports as necessaryPatient Care :
Performs patient intake interviews; takes medical histories; checks / records vital signsDraws blood; administers medications, including injections; collects lab specimens; assists physicians with exams / other medical procedures; provides clinic supportReplenishes medical supplies / materialsMaintains collaborative, professional relationships with clinic staffEnsures adherence to HIPAA regulationsWhat is your background?
High school diploma, or equivalent
Graduate of an accredited medical assistant
Medical Assistant certification (CMA)
Basic Life Support (BLS) certification
1+ years of experience in office, clerical, or medical work; medical assistant, admissions rep, or clinic support (preferred)
1+ years of experience in phlebotomy / blood drawing (preferred)
Experience in customer service
Experience working with electronic health records (preferred)
Do you have what it takes to be a fit as an H-E-B WPC Medical Assistant?
Knowledge of medical terminologyProficiency in MS Office, related software / applicationsAdvanced interpersonal, customer service, and issue-resolution skillsAdvanced written / verbal communication skillsStrong organization and follow-through skills; attention to detailBilingual skills (English - Spanish) a plusAbility to quickly learn new procedures / processesAbility to comfortably, efficiently manage multiple priorities and shift focus between tasksAbility to project process ownership, accountability, and initiativeAbility to work as part of a team; ability to work with minimal supervisionAbility to apply good judgment and logic in performing duties, and responding to customer needsCan you...
Function in a fast-paced clinic / office environmentSit / stand for extended periods of timeRegularly lift up to 20 lbsWork extended hours and / or rotating schedules