Manager - Premium Customers

Leadership Role At Avis Budget Group

Are you driven by a passion for customer satisfaction? Do you thrive in a fast-paced, high-pressure environment? In this leadership role, you'll have the opportunity to guide a top-performing team, elevate the customer journey, and make your mark in a dynamic, customer-first setting. If that sounds like you, this is your opportunity.

Reporting to the City / District Manager, you'll be responsible for managing the overall customer experience for our VIP customers, from check-out to check-in, ensuring the highest level of customer satisfaction while maximizing efficiency and profitability. Duties include, but are not limited to :

• Developing, implementing and communicating operating plans to maximize utilization according to business plan and Company quality assurance standards, directing and controlling the VIP customer experience.
• Forecasting and managing key financial drivers.
• Partnering and collaborating with the key operations, fleet, customer service and other leaders to meet business objectives.
• Respond to customer concerns, inquiries, compliments and complaints.
• Lead performance of team members against business plan by setting, communicating, monitoring and updating goals, planning and implementing staffing schedules to meet the needs of the business and managing all aspects of the employee lifecycle, including developing, motivating, recognizing, evaluating and managing performance in order to create a high functioning team.
• Adhering to and supporting Company policies and practices.

Perks You'll Get :

What We're Looking For :

Who We Are :

Here at Avis Budget Group, you will be joining a team of 25,000 driven people, performing with purpose. Together, we're moving the future of transportation forward with our innovative, customer-focused solutions.

Our culture is performance driven, where we encourage and support each other to be at our best through leadership, training, tools, and rewards.

We are proud to make a positive difference to the lives of our colleagues, customers, and communities where we operate.

The Fine Print :

Avis Budget Group is an Equal Opportunity Employer Qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other category protected by applicable law.

This advertisement does not constitute a promise or guarantee of employment.

This advertisement describes the general nature and level of this position only. Essential functions and responsibilities may change as business needs require. The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law. This position may be with any affiliate of Avis Budget Group.