Regional Select Business Unit - Commercial Lines Account Manager

Overview

The Regional SBU Account Manager will provide professional, courteous account management and brokerage services to assigned clients. They have the primary responsibility for account strategy, customer relationship and retention. In providing the highest level of support to our clients, carrier representatives, underwriters, business partners, and HUB colleagues you will positively impact customer satisfaction and client retention. In addition, your account management expertise will support the organic growth goals of the Regional SBU by maintaining and expanding business, which includes account rounding, cross-selling, the development of new business and mentoring & training junior team members.

Essential duties and responsibilities

• Leads all aspects of client service, new business, marketing, and renewal of book of business.
• Acquires understanding of clients' business and insurance objectives and critically analyzes and compares insurance plans and HUB services to determine suitability for additional opportunities; assess client risk to ensure not coverage gaps exist.
• Lead resolution of escalated complex service issues between clients and insurance carriers that require policy interpretation and experience-based judgment to resolve except when an established claim servicing protocol exists.
• Assists in the training of assistant account managers on marketing, quoting, coverage questions, premium financing, and audits.
• Key driver for executing critical path work with account managers and work closely with the leadership team : Identifies opportunities for cross-sell and up-sell of other HUB products and services where appropriate.
• Negotiate terms, conditions, and pricing directly with insurance carriers & wholesalers.
• Possess a detailed knowledge of the client's business and industry, being able to articulate applicable exposures to loss, insurance coverages, policy interpretation and appropriate / available risk management / control solutions and be a SME to account managers and assistants.
• Develop strong and productive professional relationships with cognizant insurance carrier marketing, underwriting, and wholesaler staff, including a detailed familiarity with each carrier's products and services in support of assigned clients.
• Directly oversee and coordinate the delivery of all HUB services for any assigned clients throughout the policy cycle, preparation of coverage outlines, and marketing of emergent and renewal coverage requests.
• Supports, mentors, and develops more junior account service team members.

Salary : $65,000 - $75,000

Department : Account Management & Service

Required Experience : 2-5 years of relevant experience

Required Travel : No Travel Required

Required Education : High school or equivalent

HUB International Limited is an equal opportunity employer that does not discriminate on the basis of race / ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran\'s status, or any other characteristic protected by local, state or federal laws, rules or regulations.

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