Talent.com
Customer Accounts Specialist I
Customer Accounts Specialist ILife EMS Ambulance • Grand Rapids, MI, US
Customer Accounts Specialist I

Customer Accounts Specialist I

Life EMS Ambulance • Grand Rapids, MI, US
job_description.job_card.30_days_ago
serp_jobs.job_preview.job_type
  • serp_jobs.job_card.full_time
job_description.job_card.job_description

Job Description

Job Description

This is a full-time, hybrid position. Pay is $19.65 / hr

SUMMARY : Responsible for ensuring excellent responsiveness to customer inquiries regarding payment, insurance, membership and / or general information.

Life EMS Ambulance is dedicated to being the very best in all that we do, and that begins with our team. We are committed to creating a rewarding work environment for all of our associates, which is reflected in our national and regional recognition as one of the "Top 100 Best & Brightest Workplaces." We strive to provide the best patient care and service excellence. If you desire the same commitment to excellence, we invite you to consider joining our team today!

We strive to provide a competitive pay and comprehensive benefits package to our associates, including some of the following :

  • Medical, dental and vision insurance
  • Paid time off - two weeks of vacation time within your first year
  • Tuition assistance for EMT and Paramedic schooling
  • Free continuing education classes
  • Life Insurance that is free coverage up to $40,000 for an associate.

Additional coverage is available.

  • Flexible spending accounts for medical and child care
  • Long term and short term disability insurance
  • 401k retirement plan
  • Length of Service Bonus'
  • Free vaccinations
  • Uniforms are provided and an annual boot allowance
  • Associate Assistance Program with free counseling sessions for associates and their family members
  • Wellness Activities
  • ESSENTIAL DUTIES AND RESPONSIBILITIES :

  • Ensure daily customer happiness
  • Serves as part of a Customer Service team within the Life EMS Customer Support Center and is responsible for ensuring excellent customer satisfaction through timely, accurate, and professional follow-up and resolution to customer inquiries.
  • Performs customer service activities, such as, handling various self-pay and insurance billing and collection inquiries, requests and related functions as part of the revenue cycle process .
  • Demonstrates a high level of knowledge in regard to company products and services provided by Life EMS to answer questions effectively and while providing any troubleshooting needed.
  • Providing year round support to existing Lifecare+ members along with answering inquiries for those interested in joining the Lifecare+ membership.
  • Performs communication and follow-up processes related to customer service and ensures such activities are submitted timely, tracked, trended, and reported to key stakeholders.
  • Must follow HIPAA guidelines at all times to protect customer PHI.
  • Other projects and duties as assigned.
  • QUALIFICATIONS / SKILLS & KNOWLEDGE REQUIREMENTS :

  • Must have a high school diploma or G.E.D.
  • Must have a minimum of one year of previous customer service experience in the medical field.
  • Ability to type 40 WPM.
  • Excellent phone etiquette.
  • Accurate, basic typing skills and computer operation knowledge including knowledge of Microsoft Word and Excel.
  • Must pass all Life EMS pre-employment requirements as outlined on the Conditional Offer of Employment
  • Must demonstrate positive, respectful behavior in dealing with people at all levels.
  • Must be interviewed by a Life EMS designee.
  • PHYSICAL DEMANDS : While performing the duties of this job, the associate is occasionally required to stand;
  • walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs;
  • balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell. The associate must occasionally lift and / or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

    serp_jobs.job_alerts.create_a_job

    Customer Account Specialist • Grand Rapids, MI, US

    Job_description.internal_linking.related_jobs
    Payments Specialist

    Payments Specialist

    VirtualVocations • Grand Rapids, Michigan, United States
    serp_jobs.job_card.full_time
    A company is looking for a Payments Specialist to empower customers with seamless payment solutions through personalized training and support. Key Responsibilities Ensure timely onboarding and act...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Financial Specialist II

    Financial Specialist II

    VirtualVocations • Grand Rapids, Michigan, United States
    serp_jobs.job_card.full_time
    A company is looking for a Financial Specialist II.Key Responsibilities Process financial transactions, manage accounts receivables, and oversee vendor payments Reconcile group ledger accounts a...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Accounting Specialist

    Accounting Specialist

    VirtualVocations • Grand Rapids, Michigan, United States
    serp_jobs.job_card.full_time
    A company is looking for an Accounting Specialist to manage the processing of Purchase Order-related invoices.Key Responsibilities Process a high volume of Purchase Order-related invoices from be...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Accounts Receivable Specialist

    Accounts Receivable Specialist

    VirtualVocations • Grand Rapids, Michigan, United States
    serp_jobs.job_card.full_time
    A company is looking for an Accounts Receivable Specialist to join their remote team.Key Responsibilities Contact insurance payors regarding non-payment or short payment on outstanding claims Re...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Bilingual Consumer Collections Specialist

    Bilingual Consumer Collections Specialist

    VirtualVocations • Grand Rapids, Michigan, United States
    serp_jobs.job_card.full_time
    A company is looking for a Bilingual Consumer Collections Specialist.Key Responsibilities Manage consumer accounts and perform collections activities Ensure compliance with the Fair Debt Collect...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Storage Sales Specialist

    Storage Sales Specialist

    VirtualVocations • Grand Rapids, Michigan, United States
    serp_jobs.job_card.full_time
    A company is looking for a Storage Sales Specialist who will lead sales efforts in their assigned territory.Key Responsibilities Drive sales of storage products and solutions in the assigned terr...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_hours • serp_jobs.job_card.promoted • serp_jobs.job_card.new
    Customer Operations Specialist

    Customer Operations Specialist

    VirtualVocations • Grand Rapids, Michigan, United States
    serp_jobs.job_card.full_time
    A company is looking for a Customer Operations Specialist, Email.Key Responsibilities Ensure customer satisfaction by addressing inquiries and complaints with empathy and professionalism Provide...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Payments Operations Analyst II

    Payments Operations Analyst II

    VirtualVocations • Grand Rapids, Michigan, United States
    serp_jobs.job_card.full_time
    A company is looking for an Analyst II, Payments Pricing & Operations.Key Responsibilities Conduct payments pricing analyses and communicate with customers regarding pricing and billing inquiries...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Operations Specialist

    Operations Specialist

    VirtualVocations • Grand Rapids, Michigan, United States
    serp_jobs.job_card.full_time
    A company is looking for an Operations Specialist to ensure smooth operations by processing various documents remotely.Key Responsibilities Process inbound and outbound documentation including po...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    IRA / CD Operations Specialist II

    IRA / CD Operations Specialist II

    Fifth Third Bank • Grand Rapids, MI, United States
    serp_jobs.job_card.full_time
    Make banking a Fifth Third better.We connect great people to great opportunities.Are you ready to take the next step? Discover a career in banking at Fifth Third Bank. GENERAL FUNCTION : Independentl...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Accounts Payable Specialist

    Accounts Payable Specialist

    VirtualVocations • Grand Rapids, Michigan, United States
    serp_jobs.job_card.part_time
    A company is looking for an Accounts Payable Specialist to join their team on a part-time basis.Key Responsibilities Process accounts payable transactions efficiently and accurately Record daily...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Accounts Receivable Specialist

    Accounts Receivable Specialist

    Creative Financial Staffing • Grand Rapids, MI, US
    serp_jobs.job_card.full_time
    Accounts Receivable Specialist - Entry Level.Hybrid | Flexible (at least 2 days in office).Our client, a long-standing organization, is looking to add an. Accounts Receivable Specialist.Based in Gra...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Client Support and Operations Specialist

    Client Support and Operations Specialist

    CU •Answers • Kentwood, MI, United States
    serp_jobs.job_card.permanent
    The Client Support and Operations Specialist provides first tier computer and network technical support for CU •Answers, cuasterisk. CU •Answer Network Services clients.First point of contact to assis...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Certified Revenue Cycle Specialist

    Certified Revenue Cycle Specialist

    VirtualVocations • Grand Rapids, Michigan, United States
    serp_jobs.job_card.full_time
    A company is looking for a Revenue Cycle Specialist Follow-up 1 (Patient Account Representative 1).Key Responsibilities Process and document transactions on insurance accounts, ensuring accuracy ...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Client Services Specialist II

    Client Services Specialist II

    VirtualVocations • Grand Rapids, Michigan, United States
    serp_jobs.job_card.full_time
    A company is looking for a Client Services Specialist II for the overnight shift.Key Responsibilities : Respond to client support requests via email, chat, and phone, addressing various concerns ...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Inside Sales Specialist

    Inside Sales Specialist

    VirtualVocations • Grand Rapids, Michigan, United States
    serp_jobs.job_card.full_time
    A company is looking for an Inside Sales Specialist to support regional and country-level business operations.Key Responsibilities Evaluate and distribute incoming leads, ensuring timely follow-u...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Accounts Receivable Management Lead

    Accounts Receivable Management Lead

    VirtualVocations • Grand Rapids, Michigan, United States
    serp_jobs.job_card.full_time
    A company is looking for an AR Management Lead to oversee daily operational activities in a remote setting.Key Responsibilities Supervise day-to-day operations and manage first-level escalations ...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_1_day • serp_jobs.job_card.promoted
    Customer Finance Specialist

    Customer Finance Specialist

    VirtualVocations • Grand Rapids, Michigan, United States
    serp_jobs.job_card.full_time
    A company is looking for a Customer Finance Specialist.Key Responsibilities Maintain accurate customer account records and ensure timely invoicing Review contracts and billing terms for complian...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_hours • serp_jobs.job_card.promoted • serp_jobs.job_card.new
    Sales Operations Specialist

    Sales Operations Specialist

    VirtualVocations • Grand Rapids, Michigan, United States
    serp_jobs.job_card.full_time
    A company is looking for a Sales Operations Specialist to optimize systems and processes for revenue operations.Key Responsibilities Design and optimize lead routing logic and manage lead and con...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Collections Specialist

    Collections Specialist

    VirtualVocations • Grand Rapids, Michigan, United States
    serp_jobs.job_card.full_time
    A company is looking for a Commercial Collector Specialist (Remote).Key Responsibilities : Make a minimum of 80 outbound / inbound calls Negotiate payment in full or secure payment arrangements Wo...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted