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Customer Relations Representative - State Farm Agent Team Member
Customer Relations Representative - State Farm Agent Team MemberVicky Chen - State Farm Agent • Chino Hills, CA, US
Customer Relations Representative - State Farm Agent Team Member

Customer Relations Representative - State Farm Agent Team Member

Vicky Chen - State Farm Agent • Chino Hills, CA, US
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Job Description

Job Description

Benefits :
  • Simple IRA
  • Hiring bonus
  • Bonus based on performance
  • Competitive salary
  • Flexible schedule
  • Health insurance
  • Opportunity for advancement
  • Paid time off
  • Training & development
  • Free food & snacks
  • Free uniforms
  • Signing bonus
  • About Us :

    Vicky Chen Agency is dedicated to providing exceptional customer service and comprehensive support to our diverse client base. We value clear communication, professionalism, and a customer-first approach.

    Position Overview :

    We are looking for a motivated and compassionate Customer Care Representative who is fluent in both Mandarin and English to join our team full-time. This role involves assisting Mandarin-speaking customers by addressing inquiries, resolving issues, and ensuring a positive customer experience.

    Key Responsibilities :

    • Respond promptly and professionally to customer inquiries via phone, email, and chat in both Mandarin and English.
    • Provide accurate information regarding products, services, policies, and procedures.
    • Assist customers with account management, billing questions, and service-related concerns.
    • Document customer interactions and maintain detailed records in the customer management system.
    • Collaborate with other departments to resolve complex customer issues.
    • Identify opportunities to enhance customer satisfaction and promote company offerings.
    • Maintain up-to-date knowledge of company products, services, and industry regulations.
    • Qualifications :

    • Fluency in Mandarin and English (both verbal and written) is essential.
    • Previous experience in customer service or customer care preferred.
    • Excellent communication and interpersonal skills.
    • Strong problem-solving abilities and attention to detail.
    • Ability to work independently and as part of a team.
    • Proficient with computers and customer management software.
    • High school diploma or equivalent; college degree is a plus.
    • What We Offer :

    • Competitive salary and benefits package.
    • Opportunities for career development and training.
    • Supportive and inclusive work environment.
    • How to Apply :

      Interested candidates should submit their resume and cover letter to [contact email / address] with the subject line Full-Time Bi-Lingual Mandarin Customer Care Representative.

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    Representative State • Chino Hills, CA, US

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