Location : Remote (US), preference for NYC
Travel : Occasional travel required (venue site visits, client meetings)
ABOUT US
SINE Digital is a leading specialist in media, data, and insights for live entertainment across London, UK and the US. We partner with performing arts centres, theatres, and Broadway touring productions to design and execute digital-first strategies that drive ticket sales, brand awareness, and audience engagement.
ABOUT THE ROLE
Reporting to the Account Director, as an Account Manager, you will serve as a key conduit between clients, internal cross-channel teams, and the account leadership. You’ll support the execution of digital campaigns, monitor performance, ensure data integrity, and assist with day-to-day client operations. You’ll also act as a support to the cross-functional team in realizing strategic goals for multiple venue clients.
You will support up to the same roster of accounts managed by the Account Director, helping to ensure smooth campaign delivery, accurate reporting, and high client satisfaction.
RESPONSIBILITIES
Client & Internal Communication
- Serve as a regular point of contact for clients for day-to-day questions, status updates, scheduling, and issue resolution
- Liaise between clients and internal media, creative, analytics, and tech teams to ensure alignment, dependencies, and timely execution
- Participate in client calls, meetings, and check-ins alongside the Account Director.
Reporting & Insights
Draft weekly campaign performance reports (in partnership with media teams) — summarizing results, identifying trends, and making recommendationsPull and validate data from multiple ad platforms and dashboards (Google Ads, Meta, DV360, TikTok, etc.)QA campaign data : check for anomalies, pacing deviations, tracking issues, discrepancies in spend, creative flags, etc.Budget & Financial Tracking
Manage pacing trackers, budget sheets, and spend forecasts for assigned accountsFlag and escalate discrepancies, work with media teams and the Account Director to reconcile budgetsHelp maintain spend vs plan visibility for clients and internal stakeholders.Strategy & Support
Assist in drafting briefs, audience plans, channel recommendations, and optimization ideasProvide support on administrative tasks : scheduling, client documentation, meeting notes, asset trackingSupport cross-channel coordination, ensuring dependencies, timelines, and handoffs are met.Quality & Process
Ensure adherence to internal processes, checklists, QA protocolsMaintain and improve documentation, workflows, and templates for account deliveryHelp with onboarding new clients or expanding campaign capabilities (new channels, tech integrations).Requirements
Experience : 2 - 4 years in digital marketing / agency environment with proven experience managing client-facing digital advertising campaignsPreferred industry : Prior exposure to live entertainment / performing arts / theatre marketing is a strong plusChannel familiarity : Comfortable with Meta, TikTok, Google Ads, DV360, programmatic, and analytics (Google Analytics / dashboards)Analytical skills : Able to interpret campaign data, spot anomalies, derive insights, and suggest optimizationsOrganizational & multitasking : Ability to manage tasks across multiple accounts simultaneously, ensure deadlines are metCommunication skills : Clear written and verbal skills; ability to summarize performance, escalate issues, coordinate teamsAttention to detail : Strong QA mindset, meticulous in campaign setups, tracking, reportingTeam orientation : Comfortable working with cross-channel teams in dotted-line relationships; supportive collaboratorProven practical knowledge of Google Drive and / or Microsoft Office Applications, especially Sheets / Excel and Google Slides / PowerPoint.WHAT WE’RE LOOKING FOR
You become confident in the campaigns under your accounts : you can independently QA, pull reports, surface insights, and support optimizationsWeekly reports and performance summaries are delivered on time and with high quality, and clients see you as a reliable and responsive partnerYou catch and correct discrepancies / data anomalies before they impact client trustYou help streamline internal processes (report templates, QA checklists, dashboards)You create value by contributing recommendations and optimizations that improve key metrics (e.g. ticket sales, CPA, ROAS).Benefits
A competitive salary between $70,000 - $90,000, commensurate with experience24 days PTO per calendar year, which will increase with length of service at one additional day per year, capped at 3 days, (plus extra time off over the Christmas period)3pm finish on a FridayAccess to 401(K) Retirement PlanAccess to Company subsidised healthcare and dental careRemote working with equipment allowanceAn abundance of free tickets to live eventsStructured personal development, a customised training programme and opportunities to attend industry conferences.At SINE Digital, we’re committed to creating a workplace where people feel respected, valued, and empowered to thrive - just as they are. We believe that diverse perspectives and lived experiences are key to driving innovation, and we’re proud to be an equal opportunity employer. Inclusion is more than a policy, it’s part of our culture. We welcome talent from all backgrounds, regardless of race, colour, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or any other characteristic. If you require any adjustments or support during the recruitment process, let us know at careers@sinedigital.com - we’re here to ensure you have what you need to show up as your best self.
