Customer Service Representative (Active TS / SCI with Poly Require

Fluor Customer Service Representative / Lead

Under the direction of the Aladdin Customer Service Center (ACSC) Lead, the CSC Customer Service Representative / Lead is responsible for supporting daily operations related to customer service, customer interaction, troubleshooting, logistics, and Help Desk support. This position serves as a senior level customer service representative within the ACSC. The ACSC representative is responsible for providing an array of customer driven on demand services within a secure government facility. Daily support to include but not limited to all following tasks :

• Maintain customer self-service area, equipment, and supplies
• Perform customer service activities to include but not limited to, answering telephones, communicating with site customers, and following up to ensure work task completion.
• Greet and handle customer requests at the ACSC walk-up desk
• Ensure all material received corresponds with packing lists
• Resolve document / material discrepancies as required
• Input information into software programs (such as Maximo, Microsoft Office, etc.)
• Ensure proper handling of all sensitive, classified, and / or hazardous materials and equipment in accordance with regulatory requirements
• Adhere to all site safety policy and procedures, and ensure compliance of OSHA regulations; report incidents immediately to supervisor
• Meet expectations on attendance and punctuality
• Work independently, or as part of a team, to provide world class customer service support
• Promote swift detection and resolution of potential issues at the earliest possibility
• Effectively handle conflict resolution and conduct work task prioritization
• Provide customer service and support to multiple organizations within a secure facility
• Support other elements of the Fluor Logistics Team as directed
• Seek and make recommendations to supervisor for continuous process improvement
• Operate government or Fluor owned vehicles and equipment required to complete daily duties
• Work within an office or warehouse setting
• Maintain compliance with all applicable policies, procedures, and global standards
• Perform other duties and responsibilities, as assigned

Basic Job Requirements :

Other Job Requirements :

Preferred Qualifications :

We are an equal opportunity employer. All qualified individuals will receive consideration for employment without regard to race, color, age, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, genetic information, or any other criteria protected by governing law. Fluor is proud to offer a comprehensive benefits package designed to promote employee health, wellness, and financial security.