Issue Management Reporting & Communication Manager Job at TD Bank in New York
MediabistroNew York, NY, United Statesjob_description.job_card.variable_hours_ago
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job_description.job_card.job_descriptionDevelop and deliver high-impact reporting and executive dashboards that provide a holistic view of issue management trends, control environment health, and the aging and escalation of overdue issues. Design and develop metrics / thresholds to support the monitoring of the regulatory compliance issues. Lead and mature Compliance's thematic issues process including refining templates and meeting with stakeholders to identify insights and trends. Develop communication to governance forums, Compliance Leadership team, and monthly Chief Compliance Officer note on Issue Management updates. Collaborate with the Data Enablement team and the Compliance Strategic Insights and Reporting team to enhance automation, visualization, and accuracy of governance reporting. Synthesize complex data into clear, concise narratives tailored for senior leadership and governance committees. Support updates to the Enterprise Regulatory Compliance Issues Management Procedures to ensure alignment with the Enterprise Issues Management Framework and Issues Management Standards. Become an eGRC subject matter expert to provide support / assistance to Compliance Units in navigating the Issues Management workflow (i.e., MERLIN). Support quarterly and ad hoc reporting cycles to internal stakeholders. Support the closure of findings against the Compliance Issues Management Program. Support ad hoc transformation changes and projects / tasks as required Highly seasoned professional role requiring substantial knowledge / expertise in a complex field and knowledge of broader related areas Integrates knowledge of the enterprise sub-function’s or business line’s overarching strategy in developing solutions across multiple functions or operations Interprets internal / external business challenges and the industry environment, recommends course of action and best practices to improve products, processes or services Acts as a technical expert / lead integrating cross-function understanding within their own field of specialty; may manage team(s) of related specialists Leads cross-functional teams or projects with significant resource requirements, risk and / or complexity Independently manages end-to-end functional programs Uses sophisticated analytical thought to exercise judgement and identify solutions Solves or may lead others to solve complex problems; leads efforts or partners with others to develop new solutions Impacts the achievement of sub-function or business line objectives within the area they are accountable for Work is guided by policies and industry standards / methods Communicates difficult concepts; converts information to compelling business context and advice; influences and gains alignment across increasingly senior stakeholders Works autonomously as the lead and guides others within area of expertise Undergraduate or post graduate degree A minimum of 4 years of relevant work experience (post-degree) Must have work experience in Compliance, Legal, Risk Management, Technology, or Internal Audit is preferred. Excellent communication skills including written and verbal skills– must be comfortable presenting in front of executives and large audiences. Self-starter, ability to lead, plan, execute, and deliver under minimal supervision. Knowledge of the Issues Management module in MERLIN is a plus. Interest in data and drawing out insights and themes. Proven relationship management skills and must be a strong team player. Flexibility to quickly adapt to changing and ambiguous initiatives or requirements. Ability to exercise sound judgment in making decisions. Demonstrate analytical and problem-solving skills to think critically and make informed recommendations. Must be highly organized and have excellent time management. Creative in solutioning with a strong attention to detail. Proficient in MS Office Applications (specifically Excel, PowerPoint, and Visio). Works with Compliance partners and other related groups (such as Legal and Risk) to support creation of documentation and reports required by external regulatory bodies and TD internal groups Leads development of team procedures and governance processes and advises the Compliance stakeholders and teams of changes and enhancements to enterprise Compliance programs and requirements and where they may impact in the organization Provides governance oversight through management of the policy and training exemption governance and reporting processes to the Compliance Senior Executive Team (and related Compliance Sub-Committees) Assists Compliance team members in the use of Issues and Events system for tracking and reporting Prepares summaries, presentations, briefing notes, and any other required documentation to effectively report on the status of the Compliance program Represents CGO as a specialist on internal or external committees as well as on enterprise-wide Regulatory Change Management initiative, as required Delivers relevant subject matter expertise and Compliance advice to business Compliance partners Interacts with control functions within the organization Conducts meaningful research, analysis, and assessment of Compliance program activities at the functional level using results to draw conclusions, make recommendations, assess the effectiveness of enterprise Compliance programs Participates in / manages regulatory examinations and external / internal audits with respect to request for information regarding CGO portfolio; reviewing, packaging and providing information for department executive Adheres to enterprise frameworks and methodologies that relate to activities for our business area Makes sure respective programs / policies / practices are well managed, meets business needs, complies with internal and external requirements, and aligns with business priorities Consistently exercises discretion in managing correspondence, information and all matters of confidentiality; escalates issues where appropriate Manages business operations to be in compliance with applicable internal and external requirements (e.g. financial controls, segregation of duties, transaction approvals and physical control of assets) Participates in cross-functional / enterprise / initiatives as a subject matter expert helping to identify risk / provide guidance for complex situations Conducts internal and external research projects; supports the development / delivery of presentations / communications to management or broader audience Conducts meaningful analysis at the functional or enterprise level using results to draw conclusions, makes recommendations, assesses the effectiveness of programs / policies / practices Monitors service, productivity and assesses efficiency levels within own function and implements continuous process / performance improvements where opportunities exists Leads / facilitates and / or implements actions / remediation plans to address performance / risk / governance issues Actively manages relationships within and across various business lines, corporate and / or control functions and manages alignment with enterprise and / or regulatory requirements Keeps abreast of emerging issues, trends, and evolving regulatory requirements and assesses potential impacts Maintains a culture of risk management and control, supported by effective processes in alignment with risk appetite Participates fully as a member of the team, supports a positive work environment that promotes service to the business, quality, innovation and teamwork and ensures timely communication of issues / points of interest Supports the team by continuously enhancing knowledge / expertise in own area and participates in knowledge transfer within the team and business unit Keeps current on emerging trends / developments and grows knowledge of the business, related tools and techniques Participates in personal performance management and development
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