Oracle Service Cloud (RightNow) and Genesys Integration Lead

Who we are

Artmac Soft is a technology consulting and service-oriented IT company dedicated to providing innovative technology solutions and services to customers.

Job Description :

Job Title : Oracle Service Cloud (RightNow) and Genesys Integration Lead

Job Type : W2 / C2C

Experience : 8 - 25 years

Location : San Jose, California

Responsibilities :

5+ years of experience in CRM leadership or consulting roles with Oracle Service Cloud (RightNow).

3+ years of hands-on experience with Genesys Cloud CX, including IVR, ACD, and digital channels.

Proven expertise in telephony systems integration (VoIP, SIP trunking, SBCs, PBX).

Solid understanding of customer service operations and CRM / contact center best practices.

Strong communication, stakeholder management, and onsite leadership skills.

Ability to create detailed functional and technical documentation.

Experience managing projects in cross-functional enterprise environments.

Genesys and Oracle certifications (e.g., Oracle B2C Service Certified, Genesys Cloud Certified Professional).

Familiarity with scripting (JavaScript, PHP) in Oracle Service Cloud.

Experience with middleware / integration tools (e.g., MuleSoft, Oracle Integration Cloud).

Understanding of customer experience analytics and reporting (e.g., Oracle BI, Genesys reporting).

Qualification :

Bachelor's degree or equivalent combination of education and experience.