Field Service Representative

Overview

Field Service Representative - Industrial Water Treatment at Apex Water and Process Inc. We are seeking a Field Service Representative to join our team. In this role, you will be responsible for providing technical support and guidance to our clients within the water treatment industry. You will leverage your extensive knowledge and experience to resolve complex technical issues, ensure customer satisfaction, and contribute to the overall success of our field sales and service team. This role offers an excellent opportunity to build a strong foundation in water treatment, gain valuable hands-on experience, and position yourself for future career growth into account management or other advanced roles within the company.

Essential Job Responsibilities

• Project professional image of the Company through positive attitude and punctual and reliable attendance.
• Adhere to all Company policies, including safety and quality policies and applicable Standard Operating Procedures (SOPs).
• Keep vehicle in good operating condition and keep up with recommended maintenance as needed.
• Follow all legal safety regulations, as well as procedures set forth by both Company and customers.
• Participate in delivery and installation of systems at customer sites.
• Work onsite at customer locations to provide routine, day-to-day service to determine water treatment program is operating within optimal ranges and document findings in detailed reports.
• Local travel is expected and ongoing; travel approximately 5% outside assigned region.
• Maintain professional and technical knowledge to provide sound water treatment recommendations to customers.
• Manage and place orders, track inventory & usage of product at each site, and serve as the general face of Apex to assigned customer base.
• Send service reports to Account Manager for each site visited.
• Send monthly rollup reports to Account Manager highlighting key points for each site.
• Adhere to and support all safety policies and guidelines.
• Perform other duties as assigned.

Required Qualifications

Preferred Qualifications

An offer of employment at Apex Water and Process is subject to a pre-employment background check, physical and drug screen. Apex is an equal opportunity employer and prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, age, national origin, disability status, protected veteran status, or any other characteristic protected by law.

EOE Statement We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and / or expression, status as a veteran, disability status, or any other federal, state, or local protected class.

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