Network Operations Lead

Patriot, LLC is looking for a technically proficient Technical Lead to oversee complex IT operations, ensure high-quality service delivery, and provide advanced oversight for Tier 2 / 3 for an IT Services Center.

The Network Operations Lead will serve as a subject matter expert across enterprise network infrastructure, systems engineering, cloud platforms, automation, and IT service management (ITSM), guiding a team of engineers and coordinating with program managers, security teams, and other stakeholders to meet service level agreements (SLAs) and drive service improvements.

This is a Key Personnel position and requires the ability to lead cross-functional teams of network, systems, and cloud engineers, as well as service desk personnel, in a 24x7x365 high-availability environment.

Key Responsibilities :

• Responsible for maintaining, supporting, and optimizing key functional areas, particularly network infrastructure, server infrastructure, network security, telecommunications systems, and service desk.
• Provide technical guidance for directing and monitoring information systems operations.
• Responsible for managing and setting priorities for the monitoring and maintenance of network systems, including LANs, WANs, Internet, intranet, wireless, and Guest wireless.
• Plan, organize, and direct the Network Operations Team to ensure the stable operation of SBA’s network infrastructure.
• Provide advanced technical oversight for Tier 2 and Tier 3 teams, ensuring alignment with ITIL v4, ISO 20000, and CMMI SVC L3 frameworks.
• Serve as escalation point for high-complexity incidents, coordinating troubleshooting across network, cloud, and endpoint systems.
• Support Active Directory, Azure AD, Zscaler, VPN, VDI, and SD-WAN components, including access management, automation, and root cause analysis (RCA).
• Lead proactive monitoring, problem trend analysis, and preventative maintenance using tools such as SolarWinds, ServiceNow, and Microsoft security / compliance dashboards.
• Develop scripts for Active Directory, ServiceNow Integration Hub, and endpoint configuration automation.
• Coordinates and manages the routine testing and analysis of all elements of the network facilities.
• Assist with system and network design decisions including TRM updates, PKI infrastructure, load balancers, DNS / DHCP configuration, and cloud governance.
• Collaborate with the Incident Manager and Program Manager to support major incident resolution, RCA reporting, and service recovery efforts.
• Drive continuous improvement initiatives including automation, self-service enablement, and ServiceNow workflow enhancements.
• Oversee configuration management updates, patch compliance, and the development of Knowledge Base Articles (KBAs).
• Conduct technical briefings, participate in PMRs, and contribute to ad hoc meetings with  stakeholders.
• Provide support to end users, operations personnel, and strategic program management.
• Provide ongoing training and knowledge transfer to team members to ensure they remain current with the latest tools, technologies, and methodologies used within the IT Services Center program.
• Facilitate workshops, develop training materials, and mentor staff to promote continuous learning and operational excellence.
• Lead the administration of remote access and VPN technologies, including configuration, monitoring, and troubleshooting.
• Oversee virtualization environments, including VMware and Hyper-V, ensuring high availability and disaster recovery readiness.
• Ensure compliance with federal cybersecurity standards (FISMA, NIST 800-53) and support the remediation of POA&Ms and audit findings.

Motivate, mentor, and delegate tasks to team members, fostering a collaborative and high-performance culture.   Required Qualifications :

More than six (6) years’ experience in Microsoft product build and support experience with a high availability 24x7 environment, including :

About Patriot LLC :

Company website :