E-Books Associate

E-Books Associate

Goodwill Industries of Southwest Florida, INC. is committed to serving people with disabilities and disadvantages by offering life-changing opportunities to achieve independence. Based in Fort Myers, Florida, Goodwill of Southwest Florida works with the community providing support in mission services, retail and donated goods, and business development.

The E-Books Associate will work in all areas of the EBooks department and must be able to work both independently as well as within a team environment. The E-Books Associate will perform various tasks to prepare and list items online and fulfill orders.

Description of Responsibilities :

Great customer service skills. Able to meet or exceed daily productivity goals and meet or exceed quality standards of work produced as assigned by EBooks Manager. Accurately represent all items (including damage or conditions of book or media); package and prepare orders for shipment for the day; provides excellent customer service to all internal and external customers; fosters and demonstrates a positive team environment. Follow all Goodwill and department policies and procedures and safety regulations; works flexible schedule based on the needs of the business. Other duties as assigned by supervisor.

Required Experience : High school diploma or equivalent preferred. E-bay, Amazon or other online marketplace experience preferred.

Required skills : Knowledge and experience using Microsoft Word, Excel, and Outlook programs; ability to research information online, through multiple websites; type at least 20 words per minute; communicate effectively, both written and verbally; able to listen to and follow instructions; use good judgment and exercise patience and understanding. Knowledge and ability to use basic math skills; stand for extended periods of time; ambulate independently, to stoop, bend, kneel, push, and pull; read fine print / engraving and recognize colors; occasionally lift and / or move up to 40 pounds.

Benefits and Employee Well-Being

• Health, dental and vision plans
• 403(b) retirement plan
• Paid holidays
• Personal time off (PTO)
• Employee Assistance Program
• Store Discounts
• Tuition Reimbursement

Goodwill Southwest Florida is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Workplace Values

Respect : We treat all people with dignity and respect.

Stewardship : We honor our heritage by being socially, financially, and environmentally responsible.

Ethics : We strive to meet the highest ethical standards.

Learning : We challenge each other to strive for excellence and to continually learn.

Innovation : We embrace continuous improvement, bold creativity, and change.