Supply Chain Customer Collaboration Analyst

SC Customer Collaboration Analyst

The Supply Chain Customer Collaboration Analyst is a pivotal role within our supply chain, dedicated to fostering strong relationships and maximizing customer satisfaction. This role leverages robust analytical, communication, and leadership skills to utilize both internal and external data. The Senior Analyst will drive best-in-class service, identify efficiency improvements, and effectively communicate customer needs to the demand planning organization. This position is crucial for ensuring that quality, safety, and an exceptional customer experience remain our top priorities, aligning with Colgate-Palmolive's commitment to leading critical customer-facing functions such as customer service, distribution, and transportation.

Responsibilities :

• Demonstrate robust analytical and quantitative skills, proficiency with computer systems, and strong communication skills to establish relationships with our top customers and sales teams.
• Think strategically, challenge convention, and be willing to take a leadership role within the team.
• Develop analytical skills, demonstrate leadership, gain valuable customer experience, and shape the direction of how Colgate-Palmolive provides an improved customer experience.
• Identify and communicate customer specific changes / trends that impact the demand plans.
• Assures service level performance is aligned with the established customer requirements.
• Inventory analysis is required to ensure proper levels are maintained and reduced where possible.
• Play a critical role in collaborating with Planning and Sales within Colgate-Palmolive to improve national forecast accuracy and better distribution of finished goods' inventory.
• Represent customer forecasts in the Sales & Operations Planning process, and perform forecast accuracy analysis to identify focus areas within the operating companies.
• Collaborate with our customers to identify areas of opportunity for greater efficiency and service improvement.
• Seek opportunities and lead improvement projects, including but not limited to new technology assessments and implementations, and logistic efficiency improvements.
• Identify and potentially participate in opportunities to be involved in benchmarking, attending industry conferences, and provide critical input into the strategic direction of the organization.
• Utilizes customer specific systems to access data and provide insights to the internal and external stakeholders.

Required Qualifications :

Preferred Qualifications :

Compensation and Benefits

Salary Range $ - $ USD

Pay is determined based on experience, qualifications, and location. Salaried employees may also be eligible for discretionary bonuses, profit-sharing, and long-term incentives for Executive-level roles.

Benefits : Salaried employees enjoy a comprehensive benefits package, including medical, dental, vision, basic life insurance, paid parental leave, disability coverage, and participation in the 401(k) retirement plan with company matching contributions subject to eligibility requirements. Additional benefits include a minimum of 15 vacation / PTO days (hourly employees receive a minimum of 120 hours) and 13 paid holidays (vacation days are prorated based on the employee's hire date within the calendar year). Paid sick leave is adjusted based on role and location in accordance with local laws. Detailed information regarding paid sick leave entitlements will be provided to employees upon hiring and may be subject to adjustments based on changes in legislation or company policies.

Our Commitment to Inclusion

Our journey begins with our people-developing strong talent with diverse backgrounds and perspectives to best serve our consumers around the world and fostering an inclusive environment where everyone feels a true sense of belonging. We are dedicated to ensuring that each individual can be their authentic self, is treated with respect, and is empowered by leadership to contribute meaningfully to our business.

Equal Opportunity Employer

Colgate is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status (United States positions), or any other characteristic protected by law.