Field Services Supervisor - Jacksonville

Are you an experienced Homeowners Insurance Field Adjuster?

Are you interested in mentoring and developing a team?

Apply today to be a Field Services Supervisor and lead a team of Field Adjusters!

Position will be based in Jacksonville, Florida.

Safepoint Insurance is a Property and Casualty insurance carrier headquartered in Tampa, FL.

This position is internally known as a Field Services Supervisor.

Job Summary The Field Services Supervisor manages a team of Field Adjusters and Trainees.

This position is responsible for ensuring timely and effective field investigations of insurance losses.

Essential duties include leading the Field Adjusters and Trainees to meet cycle times, provide quality contact and customer services, evaluate coverage, evaluate reserves, inspect and document damages, estimating repairs and preparing comprehensive written reports using Xactimate.  Ensure the field adjusters document files thoroughly, produce concise, accurate, timely correspondence and communicate timely and appropriately to insured’s and or their representatives.

Duties and responsibilities Work with management on plans to develop and implement processes and procedures that assist in improving overall operation efficiencies Supervision of unit will involve claims of all perils including 1st and 3rd party Supervise claims involving full range of perils (Fire, Theft, Vandalism, Hail, Wind, Plumbing, Lightning, Equipment Breakdown, Mold, etc.) and different policy types (HO3, HO4, HO6, DP, BOP) Supervise all coverages (Structure, Other Structures, Contents, Additional Living Expense, Additional Coverages) Work with the Field Services Representatives regarding represented claims :

• working with public adjusters, plaintiff attorneys and assignment of benefits contractors Supervision will involve addressing property damages, loss of use damages, fraud investigations, subrogation, and liability.
• Keep adjuster files on diary and provide written guidance in the files on a regular basis.
• Assist with the daily claim assignments, file audits, and customer complaints Special projects and other related duties as assigned Ensures all files comply with all regulatory requirements for state where claim is being handled.
• Maintains adjuster license(s) and continuing education Willingness to be flexible in schedule when needs arise including deployment for CAT response Essential Functions Supervises Field Adjusters in assigned territory to ensure proper and timely claim inspections Oversees and resolves special cases / problem claims.
• Evaluates claims and address policy coverage issues in excess of staff authority Provide direction, approval, and assist in handling of complex claims (large loss, ADR, represented claims, complex negotiations, etc.) Participate in the hiring, coaching, and development of staff adjusters Provide training to staff adjusters and claims support personnel Ability to travel / drive to locations within our service area Climb ladders to access and walk on and around building rooftops Ability to stoop, kneel, crouch, or crawl in confined spaces Ability to lift 50 lbs.

Qualifications Required :

Previous leadership experience preferred Required :

For this reason we are pleased to provide :