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Design Studio Director

Design Studio Director

Furniture Mart USASioux Falls, SD, US
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Job Description

Job Description

JOB SUMMARY :

The Director plays a key role in driving profitability, enhancing the customer experience, and maintaining the studio’s reputation as a leader in luxury retail design. Success in this role requires strong leadership, business acumen, and the ability to foster a collaborative and high-performing team culture.

Key Responsibilities

Operational Leadership

  • Oversee daily operations of the design studio, ensuring optimal use of personnel, equipment, and inventory.
  • Analyze product performance and design trends to inform merchandising and layout decisions.
  • Approve final design elements including furniture, finishes, and spatial layouts to maintain brand standards.
  • Lead the development and execution of the Billie Arthur Trade Program.
  • Plan and manage studio-hosted events such as workshops, classes, networking functions, and product launches.
  • Identify and pursue new business opportunities, including partnerships with real estate agents, trade professionals, and potential clients.

Team Management

  • Create and manage work schedules for all design studio associates.
  • Provide ongoing coaching and feedback to foster a collaborative, inclusive, and high-performing team culture.
  • Streamline communication across departments to ensure alignment and efficiency.
  • Develop and implement a scalable business plan to support studio expansion into new markets.

    • Customer Experience

  • Ensure a personalized and elevated customer experience that reflects the Billie Arthur Brand luxury positioning.
  • Deliver exceptional service by resolving issues promptly and maintaining a customer-first approach.
  • Monitor and improve customer follow-up processes to ensure satisfaction and retention.
  • Integrate technologies that enhance customer journey and overall studio experience.

    • Additional Duties

  • Perform other responsibilities as assigned to support the studio’s success and strategic goals.

    • Qualifications : Required

  • Proven leadership experience in a retail, design, or luxury brand environment.
  • Demonstrated ability to manage and motivate diverse teams in a fast-paced, customer-focused setting.
  • Strong verbal and written communication skills, with the ability to engage effectively across all levels of the organization.
  • Strategic thinker with the ability to develop and execute business plans aligned with brand goals.
  • Excellent organizational and multitasking skills, with a track record of prioritizing effectively under pressure.

    • Preferred

  • Experience in luxury retail or interior design environments.
  • Familiarity with technologies i.e. CRM systems, CAD, design software
  • Background in event planning or community engagement initiatives.

    • Education and Experience

  • Bachelor’s degree in Business Administration, Retail Management, Interior Design, or a related field; equivalent professional experience may be considered in lieu of formal education.
  • Demonstrated success in leading high-performing teams within a retail or design-focused environment.
  • Proven ability to drive results in a customer-centric, luxury brand setting.
  • Experience aligning store culture and operations with an organization’s mission, vision, and values

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    Design Director • Sioux Falls, SD, US