Operational Specialist

Job Description

About Grip :

Grip is redefining cold-chain logistics for direct-to-consumer (DTC) eCommerce brands. Founded in 2022 by former ButcherBox executives, Grip combines advanced technology with a nationwide fulfillment network to optimize the shipping of perishable goods. Our proprietary Smart Logistics Engine analyzes over 25 million data points daily—including weather patterns, carrier performance, and real-time temperatures—to make intelligent, package-level shipping decisions. Grip's Pulse Order Management System (OMS) offers real-time inventory tracking, batch traceability, and seamless integration with platforms like Shopify. This end-to-end solution provides brands with complete visibility and control over their supply chain, eliminating the need for multiple third-party tools. With temperature-controlled fulfillment centers strategically located in New Jersey, Texas, California, Michigan, Florida, and Nevada, Grip can reach over 80% of the U.S. population within 24 hours. Our mission is to empower DTC brands to scale efficiently by providing innovative logistics solutions tailored to the unique challenges of shipping.

About the Role :

The Operations Specialist plays a crucial role in managing the daily operations of our

warehouse, ensuring seamless workflows from receiving to picking, packing, and shipping

orders. This position is essential for guaranteeing that all orders are fulfilled with precision

and delivered on schedule, upholding the highest quality standards. Additionally, the

Operations Specialist addresses client inquiries, oversees special projects, and monitors

key performance indicators (KPIs) to provide comprehensive performance reports.

Specific responsibilities :

• Oversee the end-to-end fulfilment process, ensuring orders are shipped accurately and on time.
• Continuously evaluate and improve warehouse processes to reduce errors.
• Work closely with client experience team to address client inquiries such as fulfillment
• issues, receiving questions, etc.
• Execute special projects such as overseeing new clients or product launches.
• Address specific issues that impact orders and develop solutions to prevent recurrence.
• Oversee regular inventory audits and cycle counts to maintain accurate records.
• Track key performance indicators (KPIs) related to order fulfillment and inventory

management.

Qualifications :

Equal Employment Opportunity Statement : Grip is an equal opportunity employer, dedicated to complying with all applicable non-discrimination laws. We are committed to providing an inclusive workplace environment, where all employees and applicants are treated with respect and without discrimination based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), national origin, age, disability, genetic information, or any other characteristic protected by law.