Family Visitation Center Facilitator (Part-Time, Bilingual Spanish Required)

Job Description

Job Description

Description : About A Safe Place

For over 46 years, A Safe Place has been a beacon of hope in Lake County, empowering survivors of domestic violence and human trafficking to rebuild their lives. Join our mission to provide safety, foster independence, and create brighter futures.

As part of our FVC team, you’ll transform lives daily by promoting the safety and well-being of families and children impacted by domestic violence, child abuse, sexual assault, or stalking. Together, we create a resilient community where every survivor finds hope, safety, and the strength to thrive.

Position Summary

The Bilingual Spanish - Family Visitation Center Facilitator provides trauma-informed supervision for court-ordered parent-child visitations and monitored custody exchanges, ensuring a safe, structured, and child-centered environment. This role requires emotional intelligence, ethical boundaries, and a strong commitment to survivor-centered practices. The facilitator maintains accurate documentation, ensures compliance with legal and agency standards, and intervenes when necessary to preserve safety. This position is essential to supporting family healing and prioritizing the best interests of the child in high-conflict or high-risk situations.

Who Thrives in This Role

This position is ideal for compassionate, bilingual professionals who are committed to family justice and passionate about working with survivors of domestic violence. You thrive in emotionally sensitive environments, maintain professional boundaries with grace, and can calmly navigate challenging situations while keeping children’s well-being at the center of your work.

Key Responsibilities

• Supervise Court-Ordered Visitation and Custody Exchanges : Monitor parent-child interactions to ensure the physical and emotional safety of both parties in compliance with court mandates.
• Ensure Safety and De-escalation : Intervene when necessary using trauma-informed conflict resolution and redirect behavior to protect children and maintain calm environments.
• Conduct Orientations : Facilitate adult and child orientations to prepare families for participation in the program and establish clear expectations.
• Maintain Accurate Documentation : Complete timely, professional case notes and ensure compliance with legal and organizational policies.
• Monitor Policy Compliance : Enforce visitation center rules with professionalism and respond appropriately to client violations.
• Respond to Threats or Escalations : Recognize high-risk dynamics and respond effectively to ensure the safety of both clients and staff, documenting all critical incidents.
• Maintain a Therapeutic Environment : Clean, organize, and disinfect visitation spaces and toys; restock supplies; and prepare environments that promote the well-being of children.
• Demonstrate Ethical and Cultural Competency : Engage with clients across diverse backgrounds while upholding professional boundaries and survivor-centered values.
• Collaborate Across Teams : Communicate effectively with internal teams and contribute to agency-wide efforts and trainings.

Qualifications

Knowledge, Skills, Abilities & Core Attributes

Knowledge :

Skills :

Abilities :

Core Attributes :

Requirements : Hours of Operation :

This role requires flexible scheduling to meet the needs of the program and families, including weekends, not limited to holidays.

Work Conditions & Requirements

Compensation

Hourly Rate : $20.00 – $25.00 per hour , commensurate with experience and aligned with grant-funded pay scale

Benefits

Health, dental, and vision insurance; Flexible Spending Account (FSA); 401(k) retirement plan; generous paid time off (vacation, sick leave, and holidays); and access to an Employee Assistance Program (EAP)

Pre-Employment Requirements

DCFS and criminal background checks, fingerprinting, professional reference and license verification, and clearance through the sex offender registry and the Office of Inspector General (OIG)

EEOC & Employment Disclaimer

A Safe Place is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, color, religion, sex, gender identity, sexual orientation, age, national origin, disability, veteran status, or any other legally protected status. Employment with A Safe Place is at will and may be terminated by either the employee or the organization at any time, with or without cause or advance notice, subject to applicable laws and policies.

Why A Safe Place?

Join A Safe Place and become the compassionate facilitator, boundary-keeper, and advocate that families navigating trauma and transitions deserve. Apply today—and be part of transforming lives, starting with your own.