Customer Experience Associate

A company is looking for a Customer Experience Associate to support its growing Customer Experience function.

Key Responsibilities

Address and resolve customer support issues through various channels, including phone, email, and live chat

Learn and manage internal systems and processes to resolve user issues

Act as the voice of the customer, providing feedback on common issues and trends

Required Qualifications

1-3 years in a customer-facing role

Proficiency with G Suite and Slack

Strong organizational skills and ability to track multiple issues / projects

Comfortable reviewing and analyzing basic data

Self-starter with a proactive approach to challenges