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Practice Director, Project Management (IT Hardware & Services)

Practice Director, Project Management (IT Hardware & Services)

ComputacenterSan Francisco, CA, United States
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About the role

The Practice Director manages the fulfillment of billable engagements and maintaining project profitability for the practice within a region. The Practice Director will also provide pre and post-sales support to our Sales Team and strategize new ways to expand the business. This position is an office-based position; Practice Directors either work remotely from a home office or are assigned space at their local office.

Salary range : $180K - $190K USD + Bonus

What you'll be doing

  • Partners with business leaders to deliver services that support company objectives and that are consistent with Winning Together values.
  • Partners with business leaders to deliver services that support company objectives and that are consistent with Winning Together values.
  • Customer Relationship Management :

Serve as the primary services contact for major customers, ensuring alignment with business

  • Strategic Planning and Growth :

    • Develop strategies to support Sales in identifying new opportunities, driving account growth, and expanding service offerings through upselling and cross-selling

  • Leadership and Team Management :

    • Oversee a team of program managers, fostering a culture of excellence and ensuring the achievement of business goals

  • Performance Monitoring :

    • Utilize data-driven insights to track account performance and recommend improvements

  • Executive Engagement :

    • Engage with senior executives to present strategic initiatives and ensure alignment at all levels

  • Provide management and leadership to the assigned team :

    • Function as a team player as well as a team leader.

  • Manage all resources and resolve any issues in their regional practice.
  • Work with Account Executives to team with engineers on engagements.
  • Project a positive attitude to fellow team members.
  • Complete all paperwork in the prescribed manner and within the prescribed time frame.
  • Sales :

    • Support sales team on proposal and solutions to customers.

  • Meet customers to understand user requirements and come out with proposals.
  • Prepare and / or review solutions proposals.
  • Work with vendors to generate leads.
  • Manage all technical, project management and scheduling aspects of a project :

    • Ensure all projects are properly scheduled and managed.

  • Participate in project Scope creation as needed and accurately assesses the time and resources required to fulfill services within this Practice.
  • Maintain technical relationships with key vendor partners at a region level.
  • Provide Pre-sales Delivery Support

    • Utilize a logical problem-solving approach and clearly communicate the situation and proposed solution to the customer and to project and / or practice management.

  • Create or assist team members to create Statements of Work (SOWs).
  • Inspire trust in our internal and external customers by always conducting oneself in a professional manner.
  • Maintain technical expertise in practice area

    • Develop and maintain skill set and product knowledge to maximize your value and to deliver quality services to our customers. This includes attaining designated certification requirements and attending product-specific training, reviewing technical literature, and obtaining hands-on experience.

  • Continue to develop personal training plan in accordance with your desires and the technical needs of Computacenter.
  • Team with other Professional Services Leaders

    • Coordinate with Regional Directors of Engineering and National Practice Director on scheduling of local resources to facilitate quick response to engineering needs in other regions.

  • Embrace and support Computacenter’s mission and core values.

    • What you have

  • Bachelor’s degree required.
  • Minimum of 5-7 years of experience in Pre-Sales and Field Engineering for designated practice area.
  • Possess and be able to expand extensive knowledge about vendor partnerships and Computacenter solutions and be able to communicate these to the customers.
  • Legally eligible to work in the United States
  • Expertise in the latest technologies for designated practice area; able to communicate the different technologies in layman’s terms.
  • Must provide strong leadership including vision and promoting / leading change.
  • Must have the ability to gauge pipeline of Sales activity vs. Technology resource needs; interacting with the Sales team to fulfill opportunity requirements.
  • Strong interpersonal and communication skills with the ability to present in a group setting
  • Professional self-starter, able to work collaboratively with others.
  • Project a professional image and strong business acumen during customer interactions.
  • Good knowledge of the industry channel dynamics.
  • Possess a sense of urgency, strong organizational and follow up skills.
  • Prefer a strong working knowledge of computer system applications (e.g. : Windows, Microsoft Office, OSX, Salesforce).

    • What you can expect

    There’s so much more to enjoy about being at Computacenter than just having a rewarding career. In addition to offering competitive compensation plans and long-term career opportunities, we provide an attractive mix of benefit plans to contribute to your good health, future financial security, and peace of mind.

    About us

    Computacenter is a leading independent technology partner, trusted by large corporate and public sector organizations. We help our world-renowned customers to source, transform, and manage their IT infrastructure to deliver digital transformation, enabling users and their business. We’re a public company quoted on the London FTSE 250 (CCC.L) and employ over 20,000 people worldwide. In the US, we support some of the country’s best-known businesses with regional hubs in San Francisco and Irvine, CA; Norcross, GA; Plano, TX; and New York City; and Integration Centers in Silicon Valley and Atlanta. www.computacenter.com / us

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