Arbitration Administrator - ADESA Tampa

Arbitration Administrator - ADESA Tampa

Join to apply for the Arbitration Administrator - ADESA Tampa role at Carvana

About Us

ADESA, a Carvana owned company, operates over 50 locations in the US. Our Auto Auctions provide vehicle services including repair & reconditioning, auction remarketing, and market hub distribution centers. Our inventory includes hundreds of thousands of vehicles across North America from retail to commercial, OEM & more.

We work in a service industry with a "we" culture. The industry is fast-paced and competitive, and we are excited about the future as we expand facilities, sales, and inventory. We are looking for great people to join us on this journey.

Role and Team

Job Summary : Reporting to the General Manager or designated manager, resolve differences between the buyer and the seller arising from representations on the auction block. Research issues and recommend final decisions regarding post-sale issues. Perform duties as assigned by the General Manager or designated manager. Ensure compliance with company policy, procedures, and applicable federal laws.

Responsibilities

Provide Excellent Customer Service

• Make sure customers receive prompt, efficient and courteous attention for all contacts and transactions.
• Maintain a professional appearance, orderly work environment and friendly disposition by greeting others.
• Be familiar with procedures for handling customer complaints or disputes. Resolve complaints in a friendly, courteous manner and advise the designated manager of serious issues.
• Resolve arbitration differences in a polite and distinct manner, ensuring customers are aware of sale regulations.
• Recommend new customer services and procedures to the General Manager or designated manager.

Enforce And Communicate Arbitration Policy And Procedure

Other Responsibilities

Qualifications

Physical Requirements and Working Conditions

Medium to Heavy physical work; conditions may include standing, walking, lifting, and exposure to environmental factors. May require occasional climbing or rapid movement in emergencies.

Legal Stuff

Hiring is contingent on passing a complete background check. This role is not eligible for visa sponsorship. ADESA is an equal employment opportunity employer. All applicants are considered without regard to protected categories. This job description is not exhaustive and duties may change with notice.

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