Director of Emergency Housing Services at Transition House
Jessye Kass ConsultingCambridge, MA, USjob_description.job_card.variable_hours_ago
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job_description.job_card.job_descriptionProgram Operations and Service Delivery : Ensure the provision of a positive residential living environment, and oversee the delivery of trauma-informed supportive services for all clients. Ensure the highest level of confidentiality, security, safety, and hygiene at the emergency shelter. Foster an environment that promotes conflict prevention, mediation, and resolution. Oversee and coordinate intake and exit processes of clients entering and leaving the emergency shelter. Provide direct case management and housing search assistance in high acuity cases or when support is needed. Provide court, housing, medical, and other accompaniment for clients when necessary. In collaboration with the Shelter Operations Coordinator, ensure everyone answering the hotline is properly trained in offering high-quality trauma-informed responses. Provide coverage at the emergency shelter and 24 / 7 hotline when necessary. Staff Supervision and Team Leadership : Oversee the delivery of all services for residential clients and provide weekly programmatic supervision and support to four full-time staff (Housing Search Coordinator, Child & Family Support Coordinator, Resident Support Coordinator, and Shelter Operations Manager). Interview, hire, provide or coordinate training, and evaluate staff performance in compliance with agency policies and procedures. Supervise part-time Shelter Advocates as needed. Facilitate monthly shelter team meetings, monthly housing team meetings, and bi-monthly shelter house meetings with residents. Attend required team meetings, agency and cross-agency meetings, and external trainings as scheduled. Facility and Vendor Management : Work with the Shelter Operations Manager to address facilities, maintenance, and program IT issues with vendors; track invoicing and maintain vendor database. Data Management and Reporting : Oversee program data collection and outcome tracking; supervise EmpowerDB client records and secure hard copies; monitor the program budget and assist with reports, billing, and funder data; complete quarterly board reports. Community Engagement and Collaboration : Represent the organization at community functions, attend coalition meetings, and collaborate on community education and professional training; serve on inter-agency committees to enhance the work. Crisis Management and Support : Provide de-escalation, crisis interventions, and post-crisis debriefs; provide back-up and on-call support on a rotational basis; escalate program violations or emergencies as needed. Administrative and Miscellaneous : Document services, attend regular clinical supervision, participate in ad hoc policy work, and perform additional duties as assigned. Professional Growth & Development : Familiarize with local and statewide resources; participate in weekly programmatic supervision and monthly clinical supervision. Education and experience in domestic violence or human services work 4-6 years of experience supervising staff in a social services environment Proven leadership and mentoring abilities; high accountability and professionalism Ability to work independently and with a leadership team; manage multiple tasks and meet deadlines Experience overseeing programming, budgets, and reporting Experience serving diverse populations; trauma-informed support experience with survivors preferred Cultural humility, client autonomy, collaborative mindset Clear written and verbal English communication Proficiency with Internet tools : Google Suite, Zoom, Microsoft Office; Canva Ability to build collaborations with external organizations Comfort working in a diverse, multicultural environment Physical ability to climb stairs, bend, and lift up to 30 pounds Master's Degree in a related field (social work, human services administration) Experience in a shelter environment Knowledge of Massachusetts affordable housing programs and processes Knowledge of trauma-informed best practices for survivors of domestic violence and crisis intervention Spanish language fluency a plus Describe a time you supervised a diverse team in a high-pressure environment. How did you ensure cohesion and high-quality service? Describe a time you implemented a trauma-informed approach. What was the impact? Share an example of improving efficiency of a process or system. What steps did you take and what was the result? What experiences do you have working with survivors of domestic violence? What considerations do you keep in mind?
Director of Emergency Housing Services at Transition House
Join to apply for the Director of Emergency Housing Services at Transition House role at Jessye Kass Consulting
Role Summary
The Director of Emergency Housing Services is a key leadership position responsible for the day-to-day programmatic oversight, quality and effectiveness of Transition House's emergency shelter for survivors of domestic violence.
Overview
Riverwalker Talent is supporting this search at Transition House.
Job Type
- Compensation : $80K-85K, great benefits package, professional development opportunities
- Schedule : Full-time, exempt (no overtime) with one-hour lunch breaks
- Some evenings per week required up to 8pm, as well as regular back-up coverage
- On-site work required 4x a week with one work-from-home day
Reports To : Assistant Director
Responsibilities
Note : Environment includes routine contact with cleaning supplies and service animals.
Qualifications
About You :
We'd Like You To Have
Background check : CORI will be conducted prior to hire. Findings will not automatically disqualify candidates.
How To Apply
Riverwalker Talent is assisting with this search. In lieu of a cover letter, you will be asked short answer questions and will upload your resume.
The questions will include :
Contact for accessibility or accommodations : Jessye Kass Karlin (jessye@riverwalkertalent.com). No phone calls, please.
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Director Of Housing • Cambridge, MA, US
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