Southeast. Always the right career direction.
Interviews and obtains all necessary information to register or admit patients. Obtains signatures for permission for treatment and reimbursement for services. Obtains billing information, ensures pre-authorizations are obtained for treatment and all other reimbursement requirements are met. Discharges patients upon completion of treatment. Assists with posting and verifying of charges as well as maintaining medical records. Performs all tasks and duties in compliance with department and hospital policies. Demonstrates efficient and professional behavior at all times.
Job Description
Qualifications :
- High School diploma
- Prefer one year of hospital or clinic revenue cycle experience
- Working knowledge of computers
- Medical terminology required. Medical terminology may also be completed through SEH training and development electronic education program within orientation period.
Language / Communication Skills :
Excellent written, verbal and interpersonal skillsAbility to interact with customers in both hospital and clinic environments.Skills :
Basic keyboard / typing skillsBasic computer skillsCalculator skillsPosition Duties :
Works as part of a multi-disciplinary team to provide answers to inquiries and questionsTroubleshoot problems and provide informationHandle intervention or referrals with a professional and respectful customer service focus telephonically and / or in personProvides a variety of support services in connection to the day-to-day operations in a health care environment.First and ongoing point of contact for all clients either by phone or in personProvides scheduling or patient enrollment for servicesEnters / updates all demographic information, financial / billing information, caregiver contact information, and additional information needed to complete patient recordVerifies third party payer coverageCollects self-pay balancesSchedules patient for planned clinical servicesMakes referrals for customers to appropriate resourcesMust be able to consistently stay calm while interacting with clients telephonically or in personMust be able to adapt to a consistently changing fast paced environment that requires excellent multi-tasking skillsMust be flexible with the business needs and report daily with a "can do" approachProvides estimates for clinical servicesPerforms transcription of basic orders in software system for patient account processingObtains / initiates authorizations for clinical services when requiredObtains all required signatures needed for billing and clinical treatmentCoordinates assistance and initiates self-pay workflowsResponsible for assisting patients with SE Health financial assistance programsPerforms all other duties as assigned.Shift
Day
Shift Details
Various
FTE
Type
Regular
Equal Employment Employer
Southeast Health is committed to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and / or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Southeast Health will provide reasonable accommodations for qualified individuals with disabilities.