Entry Level Claims Call Center Specialist

Job Description

Entry Level Claims Call Center Specialist at First Chicago Insurance Company (FCIC). Location : Bedford Park, IL (Clearing area) | United States. Job Type : Full Time. Category : Call Center. Education : Bachelor Degree. Posted : 2025-10-08. Salary : USD $15-$16 per hour.

Responsibilities

• Record accident facts as reported by insureds and / or claimants
• Verify coverage, recognize potential coverage issues, refer insureds / claimants for estimates and route calls to the appropriate claims units based on the loss information reported
• Assist adjusters by directing customers through the claims process and answering claims-related questions
• Develop a basic understanding of the insurance policy in order to answer policy inquiries as they pertain to losses
• Contribute to maintaining call volume commensurate with unit objectives
• Assist in handling of various, on-going responsibilities of the unit inclusive of unmatched mail, process tow bills, ordering police reports, mailing claim checks, etc., as needed
• Work on special projects as directed

Qualifications

Preferred

Benefits

Estimated Compensation Range : $15 / hr-$16 / hr. Published ranges are estimates and final compensation will be based on experience, skills, education, certifications, and geographic location. Starting salary may vary by office location (in-office, hybrid, or remote).

Note : This posting includes information about the role and responsibilities, as well as benefits and compensation; no longer discussing other extraneous boilerplate.

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