Test Center Administrator

Job Description

Job Description

Title : Test Center Administrator (TCA)

Location : 950 Office Park Road, Ste 212 West Des Moines, IA 50265

Wage : $14.75 / hr. plus benefits for full time positions

Hours : Full Time : Monday, Tuesday, and Thursday 8am-5 : 30 PM, Friday 8am-4pm and Saturday 8am-2pm

About PSI

Join Us at PSI - Where You Belong, Grow, and Thrive!

At PSI, we believe that people achieve their best when they feel they truly belong. That’s why fairness and opportunity are at the heart of everything we do - not just words, but values deeply embedded in our culture and the full employee experience.

We’re proud to foster an environment where everyone is supported to reach their full potential. From your first day through every step of your journey with us, you’ll feel the difference in how we work, grow, and succeed together.

About the Role

We are seeking professional, knowledgeable and driven individuals to join our test center teams of TCA’s (Test Center Administrators). You will be responsible for the supervision of exams and the efficient delivery of tests to test takers, ensuring that relevant procedures and guidelines are always followed.

Role Responsibilities

• Foster a welcoming atmosphere for test takers, ensuring their comfort and confidence throughout the process.
• Be the guardian of exam security, conducting meticulous checks to maintain a trustworthy testing environment.
• Verifying customer / test taker personal identification documents and explaining the exam testing process / rules.
• Conducting visual & physical security and identity checks on test takers and following company policies using careful judgment.
• Champion accessibility by offering support to individuals with special requirements.
• Invigilation of exams and efficient delivery of tests to test takers and follow company policies using careful judgment.
• Setup workstations and equipment flawlessly, ensuring the stage is set for success.
• Uphold the highest standards of integrity, ensuring tests are supervised impeccably.
• Troubleshoot with internal departments, such as our IT department, to fix any technical issues in the Test Center.
• Performing test center opening and closing procedures.
• Some housekeeping duties such as vacuuming floors and sanitizing keyboards / workstations after each test taker has finished their exam / test.
• Be the bridge between dreams and reality, as you provide test results that shape careers.
• Ensure all test center and wider PSI policies and procedures are followed.

Work with management and colleagues to build effective relationships and deliver an excellent experience for all test takers.

Knowledge, Skills and Experience Requirements

Benefits & Culture

Alongside a competitive wage, for benefits eligible employees we offer a comprehensive benefits package designed to support your well-being, your future, and your sense of purpose

At PSI, we’re more than just a workplace - we’re a global team driven by shared values and real impact. If you're ready to be part of a company that’s committed to your growth and well-being, we’d love to hear from you.

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